When 1&1 customer service was on the phone walking me through how to send a copy of my emails to my Outlook imap and also change my password from the 1&1 control panel all of a sudden my emails disappeared. I run a contracting business and this was a big hit. Stay away from 1&1. They refuse to look for these emails and refuse to respond to my emails.

These guys couldn't manage a server to save their lives. Their technical support is a lie, 24 server support is non-existent even though it is in my contract, they do upgrades without understanding the ramifications, and the noc is simply subpar.

I have been with 1and1 for almost 3 years and never had issues until about 1 month ago. They don't even have monitors to notify them when a box goes off line. Managed? Hardly.

1and1 doesn't even respond to half my e-mails even though I pay big dollars to be on their crappy platform. I'd be better off with a Tandy 1000.

Looking for reliability and quality service? DEFINATELY LOOK ELSEWHERE!

slow, bad support

this co mpany is the sirst online i have use with my many sites many company and all better then this company 1000000 tims there Customer service in philpine thay know nathing and there Technical services in usa and thay dont talk to no one so you have to explan to samone in philpin dont know nathing and thay remove y site 3 times back after 1 moth fiding on the phone evryday thay dont help at all.

dont ever do this and houst with company like that.

thats why thay are the chiper company online and thay funny think is i did pay like $30 the guy how i clkcick his link to buy my plan there he got from them $30 so thay pay from there bacit to get Customer.

This is going on for several hours now. I can't reach the site and more worse I can't even continue working on it. No FTP Access. No Online Web Builder Tool access. It is saturday and this is the only time in a week that I can work on it. And I can't even get the Support People to tell me if it is only me or a lot bigger issue.
Does anyone has similar issues today.

Don't know if I will continue if that will happen more often.

THANK GOD I'm not the only one. Sorry. These people make you want to...Never mind.

Listen, I can't say it much better than the reviews I read above but I can tell you that you get what you pay for with 1and1. I guess that's what "1and1" means.

I have had nothing but problems with this company. I know there is a language barrier because sometimes they answer my question and I'm like "What?". One time I had a complaint and the rude lady had the nerve to pull the old "Hello, Hello,..." and hung up on me. And don't even think about keeping track of who you talk to. I think they have a list of American names that they pick from each time the phone rings. Michael, yeah right!

My site is currently down right now and I'm searching for a new company. The first thing I want to know is, "Do you outsource your tech support?" I WILL NEVER DEAL WITH ANOTHER COMANY THAT DOES!

I have many problems with them but this last one takes the cake. Somehow my site mysteriously lost my members' information from my database and off course it was not their fault.

I put in tickets to use their so called emergency back up and each time/date that I requested was empty. Bottom line, this company is nothing but trouble. Please keep me up to date on any lawsuit against them. I have a lot to offer.

As for the positive review I read above, either that is "Michael", or that person is in for a rude awakening. Good luck!

Yes, 1 and 1 Internet is the worst hosting company on the web. As an investigative reporter, I have garnered a ton of information about them and their horrendous business practices. In fact, they are once again being investigated by the Better Business Bureau, and now the Pennsylvania Attorney General's office as well as many news and consumer organizations.

My experience is just the same as most of yours, and additionally, they sold one of my paid domain names and then charged me for it! They not only breached their own contract, but have shown gross negligence in correcting the problems. The media is closely following the lawsuit filed against them, and I know of at least two, other class action lawsuits being prepared. Since they won't do the right thing and conduct business ethically, the courts will make sure they right their wrongs where it counts...in the pocket.

Pricing on 1and1.co.uk is quite good but I cannot begin to tell you how many problems I have had with the CUSTOMER SUPPORT. They are based in the Philipines and that would be fine except that

- they don't understand English very well and so have trouble understanding you and expressing themselves
- they read scripted answers and cannot function if you ask them anything complicated
- they stammer and use unnecessesarily long phrases that sound polite to them but are a waste of time for a busy customer who is frustrated and needs a quick solution instead of fluff

It's terrible! This may sound petty but when your business depends on it, it really matters! To top it all off, one of their staff members was very rude to me yesterday. When I asked if if he was sure about something he was telling me, he said, "I have been working here for 2 years so don't tell me what to do." - all because I asked him if he is sure my webspace isn't 100gb instead of 8gb! When I asked to speak to supervisor he insisted on knowing what my nationality was! Reidiculous. I am this close to taking my business elsewhere.

Currently being investigated by the Pennsylvania Attorney General's office after complaints, as well as the Better Business Bureau where they have an "Unsatisfactory" record. Personally, they sold a domain name to us after we'd paid for it for a year, and then overcharged us. We are pursuing legally, and as an investigative journalist, have had lots of interest and coverage already.

Cheap. That is the keyword.

However, it applies to their business practices, customer service and tech support...

1&1 is a dream come true up to the moment you have to deal with them. FOR ANYTHING AND EVERYTHING.
EVERY SINGLE CALL I have made to them has been a nightmare of rudeness, incompetence and downright negligence.