Reviews of 1 and 1 Internet
1 and 1 Internet : User ReviewsWeb Host Site: http://www.1and1.com/
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Choosing a reliable web host is important. 1&1 is both the world’s biggest web host, and the fastest growing. Our global community is 7.07 million customer contracts strong. We are financially stable, profitable, and will be securing your website for many years to come.
1 and 1 Internet web hosting plans listed at Best Host Ratings:
- Home Package
$4.99 / month, 1000 MB Space, 25.0 GB transfer - Windows Home Package
$6.99 / month, 1000 MB Space, 25.0 GB transfer - Business Package
$9.99 / month, 2000 MB Space, 50.0 GB transfer - Windows Business Package
$12.99 / month, 2000 MB Space, 50.0 GB transfer - Developer Package
$19.99 / month, 4000 MB Space, 100.0 GB transfer - Windows Developer Package
$24.99 / month, 4000 MB Space, 100.0 GB transfer
1 and 1 Internet average Uptime 99.867%
Based on 2235 days of uptime monitoring of 2 web sites hosted with 1 and 1 Internet
Click here for complete reliability report
avoid 1 and 1
posted on Nov 21, 2006 by EricaUser email:
Web site: n/a
Used the services of 1 and 1 Internet for: Hidden
Date when last hosted by 1 and 1 Internet (as of Nov 21, 2006): Hidden
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Slow and inconsistent web building--not worth the cheap price. I was charged for a domain name when my plan said I would have two free included with my plan. I cancelled w/in the moneyback guarantee time and haven't rec'd a refund. Called the help line re: my web building and was on hold a LONG time. I think this company is trying to get a few bucks out of people w/their $ back guarantee before one can see all the problems, then when you try to get your $ back you won't even bother b/c it's too much trouble to try to reach them.
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STAY AWAY!
posted on Nov 20, 2006 by JamesUser email:
Web site: www.firsthometour.com
Used the services of 1 and 1 Internet for: 1 month - 3 months
Date when last hosted by 1 and 1 Internet (as of Nov 20, 2006): Less than 3 months ago
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 2
1 and 1 Internet Web hosting services Cost/Value rating: 4
Web hosting provider Overall rating: 1
I had read some good reviews of this company and as a small time hosting provider myself, I was looking for a good reliable host with good speeds. The speeds from 1and1 are good but good luck finding your site up!! They are down a lot more often then they say and they don't care about you at all!!
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Dishonest Practices
posted on Nov 13, 2006 by mark walesUser email:
Web site: walesgen.com
Used the services of 1 and 1 Internet for: 1 year - 3 years
Date when last hosted by 1 and 1 Internet (as of Nov 13, 2006): 3 months - 1 year ago
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 6
1 and 1 Internet Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
This company has many issues and the worst is when you try and move away. We found that although we followed all their instructions they failed to release the domains on transfer, then allowed them to expire without notification (going into redemption), then refused to help unless we paid them a fee and restarted another account with them.
Nice game of hostage. Buyer beware - don't trust this company with the domain registration they'll make you pay for it in every way possible.
We are formally complaining to the better business bureau - we suggest all other people who have been abused in this way do the same.
Mark
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Remember Due diligence
posted on Oct 26, 2006 by ChrisUser email: Hidden
Web site: http://portfolio.cailleach.com
Used the services of 1 and 1 Internet for: over 3 years
Date when last hosted by 1 and 1 Internet (as of Oct 26, 2006): Current customer
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 9
Webhost Technical quality rating: 10
1 and 1 Internet Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I love 1and1! I found them on a referrel because they offered a 3 year preview package. within the first 2 years I upgraded to the developer package, and have refereed over 100 customers to their site (where they are presently hosted to this day)
Their customer service is awesome, but when you call after hours its a race between england, germany and india as they are awake when we are sleeping.
I have read many of the reviews both here and for other hosting companies, and it seems that so many are quick to judge and point the finger. I just don't understand remarks like these!!!
SOMEONE PLEASE HEAD THIS ADVICE!!!!!
IF YOUR SITE IS BUSINESS MISSION CRITICAL DO NOT PURCHASE THE CHEAPEST POSSIBLE PACKAGE!
Hosts like 1and1 try to appease the masses, if you are paying more on another provider, be smart, find a package on 1and1 that closely matches your spending dollar for dollar, then compare the services.
If you need high reliability and functionality go to a higher package, they offer both managed and colocated as well.
When businesses cut corners then blame others for the lack of their own hindsight, it send a flacky message to cutomer.
A message to those who have downtimes and no response from 1and1. Read the freaking EULA, its all in there. Typically what happens is that you CREDIT CARD DATA needs to be UPDATED. Calling billing and ask them if the data is current.
I have experienced only 2 billing issues, both were my own, and each time, I calmly emailed them asking for assistance, they were more than happy to work with me thru both challenges.
1and 1 Tech support is priceless. I work for a fortune 500, as an IT manager, and inherited some gowdawfull hosts, we will be moving to 1and1 colocated in the upcoming fiscal year.
Hands down, I will stick with 1and1 for the thick and thin. I'm sick of runing to other hosts for one freakin feature that I probably wont use in the first place.
I even have friends coming to me now saying hey man can you host my site, cause the host I was on dissapeared, went under, ripped me off, etc etc etc.... My 30+ sites have been up and running smoothly for 4 years.
Best of luck in everyone's choices...
-Chris
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Awesome Host
posted on Oct 18, 2006 by EricUser email: Hidden
Web site: http://www.sitesbye.com
Used the services of 1 and 1 Internet for: over 3 years
Date when last hosted by 1 and 1 Internet (as of Oct 18, 2006): Current customer
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 10
1 and 1 Internet Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: n/a
Despite what everyone says 1and1 is great. 1and1 actually means 99.99% uptime. My web site has not been down for over 3 yrs now. Their prices are affordable compared to others. Their Tech Support is very helpful and so is Billing support.
It would help if their error codes were in English all the time instead of German or French.
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Love it
posted on Oct 15, 2006 by Kyle FarrisUser email: Hidden
Web site: www.soutbern-orchid.com
Used the services of 1 and 1 Internet for: 3 months - 1 year
Date when last hosted by 1 and 1 Internet (as of Oct 15, 2006): Current customer
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 9
Webhost Technical quality rating: 10
1 and 1 Internet Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
So far, I have had no problems other than a few slow momments at peek times. I don't ever really need Customer Service (I only needed them once and they were helpful).
For a cheap and reliable host, go with 1and1.com!
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1and1 are great
posted on Sep 20, 2006 by EdUser email:
Web site: www.dartington.org
Used the services of 1 and 1 Internet for: 3 months - 1 year
Date when last hosted by 1 and 1 Internet (as of Sep 20, 2006): Current customer
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 9
Webhost Technical quality rating: 9
1 and 1 Internet Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I've got a 1and1 'professional' hosting package and it's superb. Their comprehensive automated back-end system works perfectly. I rarely need to contact them directly but when I do they are always very quick to answer the phone and extremely good at resolving complex issues.
I notice many of the reviews complaining that 1and1 technical services staff are often "Foreign, often Indian". Er, so what? Are people more interested in dumb racial stereotyping and backward thinking than getting a job done efficiently?
Also, everyone I see giving negative reviews here has hidden the type of package they use, and many have said how cheap their new package was, so we can assume they've paid very little for a rudimentary package, yet get upset when they don't recieve high-end technical service! Put your hand in your pocket and pay for it.
I've been a web developer for nine years so I do know a bit about it. Once I used to opt only for small hosting companies that I could contact diretly, 1and1 have been so good I changed my policy. I think they're great.
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WORST Host EVER
posted on Sep 10, 2006 by Dustin PerrittUser email: Hidden
Web site: www.flashgamesetc.com
Used the services of 1 and 1 Internet for: less than a month
Date when last hosted by 1 and 1 Internet (as of Sep 10, 2006): Current customer
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I recently tried 1and1.com after hearing some mixed reviews. I have used Hostway and many others and liked them very much, but they are far more expensive than 1and. BOY WAS THAT A MISTAKE. Within the first week of hosting my newest site flashgamesetc.com the site was down on the fourth day that they were suppose to be hosting my site. I called in and waited for 50 MINUTES waiting for a rep, and when one finally answered I proceeded to ask why my site was down since this morning, and what was being done to fix this. I further expalined that I had paid for some rather expensive advertising for this same site, and was losing money as a result. The customer service rep responded in a heavily accented voice (sounded like he was from India and was almost incoherent) stating that the server my site was hosted on went down 3 hours ago (actually it was 6 hours ago at that point not three as he stated), and ONLY after 20 customers called in about the problem did they actually start on looking into the problem. They actually stated that no one looked into the problem until after 20 seperate customers called in. No monioring of the servers, no belieivng the first customer, rather they waited for 20 customers to call in before even seeing if there was a problem!! I asked when to expect the server to be abck up as it is vital to have my site up during this time since I am paying for expensive advertising. They stated they just started working on the problem moments ago, and had no clue what the problem was, or when it would be handled. I asked to be transferred to another server, and was told no. I asked for a supervisor, and after another 30 minute wait the rep came back on and stated the supervisor could NOT BE DISTURBED. I expalined I had been on hold for roughly an hour and 20 minutes total, and my site was still down, and I must be transferred to another server, and must speak to a supervisor immediately. He again refused. I finally was transffered to a different supervisor than his own that could not be disturbed, and was told that they HOPE to have the problem fixed within the next 24 hours, but it very well could take longer, as they had no clue what the problem was other than it was a server problem. I asked to be refunded for the hosting fees since my site was down, and asked the supervisor for my site to be transferred to another server yet again. I was told it would take 3 days to update the name servers etc, so he would not recommend transferring servers. I explained I had transferred servers with Hostway before and this was done immediately. He stated he knew most companies could do it instantly or seemingly instantly, but they had no way to do it faster than 3 days. Currently my site is still down with no end to this dilemma in site. I would have to say this is the WORST HOST ON THE INTERNET. They even stated to get refunded for the down time I would have to email another department as they do not handle anything like that or even transferring servers as pretty much everything is handled by another part of the company who NEVER TAKES PHONE CALLS! HORRIBLE! STAY AWAY AT ALL COSTS!
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1and1 is horrible!!
posted on Sep 08, 2006 by HiddenUser email: Hidden
Web site: Hidden
Used the services of 1 and 1 Internet for: less than a month
Date when last hosted by 1 and 1 Internet (as of Sep 08, 2006): Less than 3 months ago
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 3
1 and 1 Internet Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 1
I went with several web hosting companies before finally settling on Banana Hosting. I must say that of all the different hosting companies I tried, 1and1 was the ABSOLUTE WORST! Their customer service was lax, abysmally dismissive, incompetent and downright lazy. Furthermore, their web site builder tools were always "down" or undergoing "maintenance". Not to mention that whenever I tried running their web site builder, it would freeze and crash my computer. When I contacted their customer service for that issue, I was simply told "it was being looked into." Of course, the issues were never resolved. I guess it's like the saying goes, "you get what you pay for." If you're looking for a reasonably priced web hosting service with SUPERIOR technical and customer service, try Banana Hosting. They are the BEST hosting company out there. Their Banana Light 100 service gives you all the tools you need to get a professional presence on the web quickly and efficiently. They also have stellar customer service and respond to your questions quickly and are always willing to help.
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What a disaster, do I need this stress?
posted on Sep 01, 2006 by SteveUser email: n/a
Web site: www.deroeck.co.uk
Used the services of 1 and 1 Internet for: over 3 years
Date when last hosted by 1 and 1 Internet (as of Sep 01, 2006): Current customer
1 and 1 Internet Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I don't know why I fool myself. Over quite a few years this dreadful company has been screwing up my web services, email services, administration and support.
I currently have five accounts with them - it is a cheap and cheerful way to obtain domains for customers and friends - but I currently have no email serevice to any of the five. Thats right, they have lost five out of five email services. They have been out for approximately a week.
Initially the tech support seemed causually interested, then anoyed and finally indifferent to the problem. Currently I have no email service and 1and1 don't even reply to my requests for tech support.
Ths is not the first time that I have had very serious problems with 1and1, though I was foolish enough to beleive thier explanations and appologies in the past I now realise they appear little more than a marketing scam.
When things work OK, fine, when they don't, who cares?? Certainly not these people, in my experience.
Unfortunately I travel very extensively and it is difficult to arrange transfers of hosts, but that has to be a priority when I return to the UK.
Please, please, do not get involved with this company. The last time I had this level of problem with them, I cancelled all my accounts but they kept on charging my credit card.
Eventually, I had to cancel my credit card with the bank and get a new card, in order to be sure that 1and1 would not be taking any more money to which they were not entitled.
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