I'm used to be a loyal customer to 1and1 internet. But since their server crash and my long, extended experience with their technical support team based in the Philippines, I completely changed my mind about the quality of the service a started to migrate some 18 websites away from these guys.

Not only our major packages hosted on their servers went down for a week full, but on top, they have lost ALL the content of our web shell (files, databases, settings, etc.).

Support is ONLY made of "cut and paste" answer by incompetent personnel who barely speaks English.

The new CEO, Oliver Mauss, claimed in every interview I caught on the Internet that his 1and1 Internet corporate vision is based on strong customer service and support. The reality is completely the opposite: false advertising and poor, unreliable service.

The infrastructure is good, their web interface for general management do offer great flexibility and is quiet easy to use.

But if your website is playing a key role in your daily business activities, please note that you're business is at risk, great risk and the day you'll drown because of them, it's certainly not their tech. support who will pull you out of trouble.

A lot of people have had problems with them, but I'm doing just fine. I joined up when they had their 1-year free special and have since upgraded the package twice, once at the 2-year mark and again at the 3-year mark.

I haven't had any problems to date (other than a short email glitch, but it was fixed quickly). I have a very low-volume site, but I use it for PHP/MySQL development. And that's one thing that I don't like about them: they were slow to go to PHP5 and slow to move to MySQL 5.

I'm currently looking for configuration information on how to setup webdav with subversion, and of course they don't include that info on their "admin" pages or in their FAQs. However, I seem to have r/w access to the httpd.conf that it's in my directory, so I may just try adding the LoadModule and AddModule statements myself and see if it works. Not sure what the refresh time would be on that file, though...

I was sucked in by the low pricing. I soon realized that's all that 1and1 offers. 1and1 provided the worst technical support and customer service I've ever experienced with a host. They continued to bill my credit card after cancelling services from them, which also wasted a ton of time with multiple emails, phone calls only to be redirected to figure things out on my own on their site. Save your time, don't waste a penny on this host.... take the time you'll waste with 1and1 to research and find a reliable web host that actually answers the phone and provides actual technical support.

you call and email your questions are not answered, support people talk to you , but they just go through the motions, they sound very underpaid. very often i am not able to connect to my email because of "internal server problem". your option then is to "go back".
i am finally looking for another provider

1and1.com web hosting company is one of the worst web hosting company's I've ever had to deal with. I was with them for a bit over a year, and during that time I experienced numerous "server" down problems, Internet Connection issues, Design issues caused by their software, and many many more issues. Their Customer Service is one of the WORST in the Industry. hardly anyone speaks english very well at all, so they are extremely hard to understand, and when you do reach someone, all they tell you is to look at the faq's. Getting any level of support from 1and1 is beyond hopeless. I would NOT, I repeat NOT ever recommend this company to even my enemies, let alone my friends.

I have their business package and their hosting is absolutely HORRIBLE. It goes down every other week and their tech support will take about a full day to fix their issues. Customer service folks have no idea what they are talking about and just BS you to the T. I dont recommend this company to ANYONE. I will definitely be leaving this month.

This is the worst hosting service. I had an account with them and it is the worst customer service, the platform is slow, lack of support, etc. I also have an account with godaddy and I can appreciate the difference. This is the last time in my life that I will use 1and1. They also charge you without notices and their personnel are rude and unprofessional. They went down to often and it is simple horrible.

Avoid them.

Unfortunately they got too big and lost the essence of their business. My sites (I have 9) have been down more than up in the last 2+ weeks. Their customer service (Phillipines) is frustrating at best.
Today I will be moving all my domains to a company that is more reliable and cares.
In an attempt to try and resolve these issues and not walk away from an almost 4 year relationship I called their US billing # and asked to speak with the CEO or any management level person. I was told that they do not speak to customers.

I have been a customer for 2 plus years with 1and1 hosting 5 of my sites. In that 2 years they have had 3 major outages that lasted 24plus hours. The last straw was on 4/29/08 when my site/customers experience intermittent downtime which lasted until 5/13/08 when my sites were COMPLETELY down for 5 days. On 5/19 they came back up but have been experiencing intermittent downtime ever since. On 5/21 I filed a complaint with the Better Business Bureau since their customer relations department was unwilling to communicate with me. A company should not be allowed to operate this way.

We have been using it for 3 years and one day site is not accessible. We call support then they said server is down. OK it can be happen. How long of down time can you accept?
Maybe an hour? It happened a 36 hours ago and it is still down. I called number of times. The only I heard is "Sorry we are working on it" which is a script to be told to say. what kind of problem can let them abandon client's the most interests? Beware of their horriable support and if you need reliable service. Avoid 1 and 1.