I actually have 3 sites there now that I admin. At first the response time for inquiry was pretty good about 72 hours sometimes same day. Now with the online support request system, I've been waiting for almost 2 months with no response to repeated submissions. When they make changes, they don't tell us. They have changed our logon id and pw without notification. They use to offer the Frontpage Extensions with the basic account and have changed that and taken off our extensions so I've had to FTP. Again no notice. We're in the process of moving our sites and I would suggest all others do the same. 1 DOLLAR HOSTING SUCKS!!!