I have been using the ulta plan for several years and they provide prompt support. Their responce time is 15 minutes after opening support ticket.

I used to have multiple domains and 3 hosting accounts with 123--small to fairly large active sites.

Increasing downtime, email interruptions, and out of control spam in the past 1-2 years + more serious hosting for business needs made me move to another host.

Good points:

Cheap. Lots of server control compared to other hosts, especially more expensive ones which are very controlling and limit what you get. Downside to this freedom is idiots can abuse and misuse it. You basically get a lot for very low prices and are left to it. Good if you know what you are doing and the server you are on is decent and not overloaded.

In the past, every quarter or so services, bandwidth and storage was increased radically for free on my 123 accounts.

Recently it has been like pulling teeth to get them to release my domains.

123 customer support is not bad. It's not very professional in approach--very casual, simple emails back and forth--but they always got the job done, did not hide behind bureaucracy or try to hook me into new fees. I can't say the same for mid-level or top of the line hosts I've used.

All things considered, this is a cheap host that seems increasingly unreliable. If you are not experienced with cpanel and site management, this may not be the place for you to learn unless you can do that well on your own.

I've had multiple website on 123Ehost for 5+ years. I was happy with them till about a year ago when the "upgraded" their service. Since, tech support has been slow, sometimes unresponsive. One call they were downright awfull. Their 24/7 claim is a ruse. They might respond in 24 hours. My bet is they they have oversold the server I'm on, and technically its an outdated small server. I know of one account they cut off with no forwarning, the owner was told it was using too much resources, but they didn't know how to give him server logs to backup their claim. I've recommended them in the past, stopped that six months ago and will be looking for a new host company when it's time to renew if not before.

I liked their use of C-Panel, I liked their price and capacity specs - up-time was OK but not great and support seemed good - excellent even. But then my site (and some others) got hacked. Their support was then inacessible (working on the problem?) and they did not seem to know what to do. This was bad enough but a couple of months later, it happened again - same story - they hadn't learned. That's when I switched to Blue Host. They have better support, better safeguards in place, better features (e.g. Fantastico) and similar pricing - especially if you take advantage of add-on domains. I switched 6 sites.

When I first started hosting 123ehost, I had problems with my html coding, they help me figure out the problem and I was I up and running in no time. SInce then, I never encountered any downtime and their servers been running smooth so never needed additional support.

we have been very satisfied with them in terms of reliability and support. Our company has been with them for 4 years.

Been with them for 3 years now and like all the other clients their service was great in the begining and now in the last 8 months my site has been interrupted a few times and took them 24hrs to clear up. You use to be able to get someone on the phone right away and via virtural chat but now I guess too many callers complaining so its leave a message or ticket. I'm thinking of moving over very soon probably to Jetnethost.com

I've been hosting my site for 5 years with the basic plan, the price has never increased, however they have added several new services since then. For $50 a year with phone support, I think it's a bargain. They are always prompt to support tickets.

I've been hosting my site for 5 years with the basic plan, the price has never increased, however they have added several new services since then. For $50 a year with phone support, I think it's a bargain. They are always prompt to support tickets.

I've been hosting my site for 5 years with the basic plan, the price has never increased, however they have added several new services since then. For $50 a year with phone support, I think it's a bargain. They are always prompt answering phone calls and emails.