ReadyHosting Reviews
ReadyHosting : ReadyHosting Reviews : If using FrontPage, go elsewhere!!!
Aug 18, 2006 by springchick (Hidden)
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to this review here I have had a reseller account with ReadyHosting for about 6 years, on which I host two accounts. I was very happy with the set-up process, the uptime, the customer service and the value for my money for several years -- UNTIL THEY GOT BOUGHT OUT. The transition from the old to the new company took place over the course of a few months late 2005/early 2006 and it has been nothing but headaches ever since then.
The reason I chose ReadyHosting was because they offered FrontPage support with realtime editing as well as .asp support. I use FrontPage 2003, SP2 with Jimco Open Web to maintain my web sites which use .asp. This configuration has always worked flawlessly for me with this host -- in the 4-5 years with the old company, I may have had to contact support all of 2-3 times due to corrupt FrontPage extensions (more of a Microsoft issue than a hosting issue). Since migrating to the new company 8 months ago, I have contacted support 24 times.
A couple of times it was due to web site unavailabilty during standard business hours (with no prior notification of down time) and a couple of times it was due to permissions issues (somehow the permissions on my account had been reset on the server so that I could not access), but primarily the issues have been related to their incompatibility inability to properly support FrontPage web sites.
Without fail, every time I make edits to my site using FrontPage it causes the extensions on the server to become corrupted -- I can generally make only 1-2 edits before this happens and I then receive a message indicating that "The connection with the server was unexpectedly reset." When I contact support, I wait 30-90 minutes for a rep and they walk me through several troubleshooting steps that I have already done (but I understand it is part of their routine and try to be patient while we get to the real issue). Once we reach the point where it is obvious there is a problem with the FrontPage extensions, the customer service rep tells me that he cannot assist me, rather needs to hand me off to a *specialist* who will contact me once the issue is resolved. So after an hour or more, I am nowhere. 12-72 hours later I get an e-mail from a rep telling me everything is fixed and I should be able to access and edit my site. I can -- for 1-2 edits like before and then the same thing happens, and round and round we go... All this to make a few simple edits to my web site.
They have a big issue with their Windows servers and recently tried to resolve these with an upgrade (June 2006), but this has actually made it worse. As a *workaround* until they can resolve the issues, they suggest publishing instead of realtime editing. This works, but I don't consider this to be an acceptable long term solution (this has been 8 months now) -- why on earth would I want to go backward from a realtime environment to publishing? Their promotional information claims that they support FrontPage for publishing and realtime editing. Obviously they have a ways to go on that.
Due to their lack of FrontPage support and unsatisfactory customer service, I would advise anyone using FrontPage for their web site to look elsewhere. I recently purchased an account with another host and will be moving my sites as time permits.