ReadyHosting Reviews
ReadyHosting : ReadyHosting Reviews : When Webhosts are "acquired" by investment firms, customers should run fast and far
Apr 06, 2006 by Phileo (Hidden)
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to this review here Readyhosting was recently bought out by "Endurance International Group," which is an acquisition company (translate: investment group) that has made its commodity to be webhosting. Don't allow that to make you believe that Endurance International is capable of running a datacenter or providing adequate customer support--so far my experience is that they can do neither.
With 50+ websites hosted with ReadyHosting, you would think that they would care that I'm upset. You'd think they would have resolved problems. You'd think that technicians would actually answer support requests instead of leave them unanswered for days or close them without resolution.
But no. They aren't doing anything to make my life any easier. Since the buyout and transition, I've had sites go down, technicians close tickets that aren't resolved, tickets merged or moved within my control panel without telling me.
Buyer beware. As of this writing, they can't figure out how to make the control panel do what it's supposed to--I can't turn on FrontPage extensions, even though the panel has a button to do so. I can't make the statistics update regularly, even though it's supposed to.
Endurance International has not demonstrated any competence in running a Windows hosting platform. ASP sites do not maintain session state, logging clients out regularly and consistently. Technicians continued to tell me the problem would be resolved, even though upper level techs knew that it wouldn't be resolved.
The latest trial is that they appear to be holding fourteen domains hostage, refusing to unlock them for transfer to another host. I put in a request for them to be unlocked over 72 hours ago, and while techs have looked at the ticket, the domains are still locked--even though I'm listed as the admin contact and have provided all of the username/password information as requested.
PowWeb users--beware, you're next to be 'migrated' to this datacenter. Don't let their promises of enhanced service, increased stability, or improved security fool you.
Endurance International Group is not a webhost--they are an investment group. Run far and run fast.
That's my experience and advise. I realize that your mileage may vary. I was with this company for over 5 years...while the old ReadyHosting had its warts and problems, the new ReadyHosting is just plain ugly.
Comments 1 >>
James Rankin Said,
Jun 15, 2006 @ 11:06
I have to concur with Jon's comments. I had our site running flawlessly prior to the migration to the EnduranceInternational platform. They didn't give me opportunity to test the installation prior to repointing DNS. They botched the migration, rendering my site completely down. Since then they've had myriad problems with routing, connections between IIS and MSSQL servers, blacklisted by AOL, session state, etc. In short, a demonstration of how to completely dissatisfy your customer - I am moving to a new host as soon as I'm done qualifying them (once bitten, twice shy). Beware: you cannot determine if a hosting company is owned by Endurance by simply visiting their site - do your homework - call the new host and talk to them about their capabilities and ownership.