NPS Internet Solutions Reviews
NPS Internet Solutions : NPS Internet Solutions Reviews : Can no longer recommend NPS
May 21, 2008 by Christine ()
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to this review here I've been using NPS since 1999. When I first joined and had problems setting up my site, I actually spoke with the president of the company who walked me through it. I was very happy with them for the first five years. After that, they started to turn for the wost. They would charge my credit card twice, other times the charge wouldn't go through and they would blame me for it, when it always turned out to be a problem on their end.
Last month, they charged my credit card but claimed I never paid. I attempted to call them, but only got voice mail. I sent in tickets to their tech support and received only automated responses. They have online chat, which is always down. They refused access to my email accounts causing lost revenue for my home-based business.
Today, I *finally* got through to a human being via phone, who after putting me on hold for an interminable amount of mind mumbled that it was a problem on their end. He gave me half-hearted apology, very insincere. I even mentioned that I lost money and he said, "I apologized, what more do you want me to do?" Unbelievable. I told him that I would no longer require their services as of June because I found a new hosting service (true) he said. "Go ahead. Just make sure you let us know before you do it." Obviously, they don't care about losing a loyal customer.
With the shoddy treatment I received, I cannot recommend them. There are other hosting services out there who do care about their customers. Do your research, if you find one you like, use them. But, remember, when this company was a "Mom and Pop" business, they were great. Now that they've grown, they are horrendous.