Nexcess Reviews
Nexcess : Nexcess Reviews : Stable and quick
Aug 27, 2006 by Martin Geisler ()
Webhost can reply
to this review here NEXCESS has been a good experience with stable servers and very fast tech support (I've gotten replies within minutes to my questions).
Comments 2 >>
Jess Said,
I explained this to Nexcess and they put me on a dedicated server, dual xeon, 2.8ghz with 3 gigs of ram. At the first peak in traffic the site went down for several hours, costing me several thousands of dollars in business.
The sad part is, my website only experienced 1k visits over the course of the day, and their DEDICATED server still crapped out. My old host, Lunarpages.com could handle much more traffic on their shared servers.
Their email-only customer service was prompt but they couldn't tell me why their server crashed with so little traffic. Needless to say I canceled my service due to the poor performance, yet Nexcess still billed me for an extra month of hosting, even though I canceled literally minutes after my plan was renewed.
Nexcess and Eliterax may be work for you if your site doesn't get any more than 1k visits per day. If you run a business or a website that requires basic uptime, then stay away from this sloppy operation.
May 25, 2008 @ 15:21
I switched to Nexcess from a shared host because I wanted a host that could withstand some of the surges and peaks in traffic my website experience. I explained this to Nexcess and they put me on a dedicated server, dual xeon, 2.8ghz with 3 gigs of ram. At the first peak in traffic the site went down for several hours, costing me several thousands of dollars in business.
The sad part is, my website only experienced 1k visits over the course of the day, and their DEDICATED server still crapped out. My old host, Lunarpages.com could handle much more traffic on their shared servers.
Their email-only customer service was prompt but they couldn't tell me why their server crashed with so little traffic. Needless to say I canceled my service due to the poor performance, yet Nexcess still billed me for an extra month of hosting, even though I canceled literally minutes after my plan was renewed.
Nexcess and Eliterax may be work for you if your site doesn't get any more than 1k visits per day. If you run a business or a website that requires basic uptime, then stay away from this sloppy operation.
Greg Swaney Said,
May 26, 2008 @ 12:03
Just a quick follow up to Jess's comments. He originally ordered a Celeron dedicated server with 512M additional RAM and server management. He mentioned he was going to be getting high traffic for one day. We offered to move him to a Dell Dual Xeon 2850 server for that one day for a nominal fee (and move his website to and from the server for him). The server had an issue with the first traffic spike which did cause 1-2 hours of downtime, but when it was fixed it ran without a hitch for the remainder of the day. We ended up allowing Jess to keep his site on that server for almost a week while he decided what to do with his site and then we didn't charge him the fee for the faster server because of the problems that happened with his site. It's unfortunate that he wasn't happy with our service but we did everything that we could to accommodate him while he was with us without charging him any extra. The terms of service clearly stated on our website ask you to submit your cancellation request 30 days prior to your next renewal. Since Jess canceled after his renewal was already processed, we're holding him to that remaining time as he agreed to when signing up for our service.