IX Web Hosting Reviews
IX Web Hosting : IX Web Hosting Reviews : Awfully painful hosting experience!
Aug 24, 2008 by ANHH (Hidden)
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to this review here I moved to IX Web Hosting a bit less than a year ago. I didn't do my research properly as I only looked into 1 site which had some good reviews about this company. What a mistake!
Their technical knowledge is not only near to nonexistent, but they are also quite rude. It takes days for a ticket to be looked at and weeks to find a solution! My email has not been working since 11th of August and it is still not working! It took 5 days to convince them that there was something wrong with their server (or setup of it) and there was nothing wrong at my end! As a rule, whatever the problem is, at first, it has to be the customer's fault. No matter what the problem is, it's always the customer who probably does not have a clue of what they are doing!! It's only after nagging and screaming that they will decide to look at their side!! If you need to use the Live Chat, it may take 50 minutes to get to talk to someone. And then, 99% of the time, you've waited for nothing because the person has very limited technical knowledge and can't help. What's worse, is that they think they can and it's only after many arguments and wasted time that they will tell you to log a ticket.
Their up-time is very poor and the site is very slow.
Unfortunately, I don't have many good things to say about IX web hosting. I like their control panel though.
I'm looking for another host but doing my homework this time!!