iPowerWeb : iPowerWeb Reviews : Next to Worst

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The only thing that would make ipowerweb worse would be if all their service/support was overseas. I once spent 8 hours on hold waiting for tech support. Yes, EIGHT HOURS. I called, waited for 2 hours, got on with tech support, was put on hold "for a few minutes while I review your account", and they never came back. I took my daughter to a dr. appointment and came home and I was still on hold.

Tech support is terrible. Live chat is overseas. Tech support hold times are insane. Even when you do get through the open a ticket and promise to call you back, but they never do. Online ticketing is better, but still very slow and problems are denied. I've had minimal outages, but tons of database slow-downs. I deal with photography so images need to load quickly. Flash cannot be slow to load. Since my recent server migration, everything is slow. I'm shopping for a new host right now.

Do not be seduced by the US location of this host. Look elsewhere.

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