iPowerWeb Reviews
iPowerWeb : iPowerWeb Reviews : Shotty Hosting & Uneducated Support
Dec 12, 2006 by stargirlnine (Hidden)
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to this review here Ipowerweb used to be a respectable, however I think they are too big to handle themselves now.
I have several websites hosted with them, one domain name had constant email problems and they would say they would fix it, it would be good for a day and then it would stop working. So I would call them and talk to the un-technically educated support and re explain everthing that has happened, only to get the answer- oh it must be an outlook setting... UGH!!! The support just doesn't listen.
I would say I am a high novice at web tech stuff and it gets so frustrating talking to some one that is worse than a beginner.
I launched a new ecommerce store the first week in November and a few days after launching it our website was set back to a month prior- which was a terrible development mess! I was TERRIFIED that this was live! I called them, waited an hour to talk to someone that said they were working on it. A FULL DAY LATER I asked if my website would be restored and they said THAT WAS THE LATEST VERSION OF MY WEBSITE THEY HAD ON FILE. THANK GOD I HAD MY OWN BACKUP!!!!! THEY CLAIM TO MAKE BACKUPS, BUT THEY DON'T AND IF YOU CALL THEM ON IT THEY SAY "SORRY, WE DON'T DO BACKUPS, THAT IS YOUR RESPONSIBILITY"??
(ps: this happened twice within a week, the second time I lost a week of product uploads.) IF YOU USE THEM BACK UP TO YOUR COMPUTER OFTEN!!)
Okay, so I thought this is the worst that can happen right, everyone has those moments, right? WRONG!!!
**** FOR THE LAST TWO MONTHS OUR WEBSITE HAS GONE DOWN AT LEAST TWICE A WEEK!! *****
I am going to switch hosts because I have had it with our website going down. We are paying A LOT for clicks and advertising online and this is not worth it.
Everytime I call/live chat to see why the server is down, the support person says the same thing, oh we are really sorry, we really care about our customers and we are working diligently to restore service as soon as possible. You can only hear that so many times...
And one last thing, I have had trouble logging into only one of my vdeck's- it times out. The un-technical support insists it is my computer or isp provider- even though I tell them that I have other domains with vdecks that work great. Right now I still cannot login to one of my website vdecks because the support is so un-technically educated and they just don't listen. They just read from a script or something.
Oh yeah, and I have had recent problems with all my permissions being reset and having to go through my extensive site to figure out which permissions i need to RE-CHANGE...