I managed our church Website and we experienced email outtages twice, once for over a week, and another for over two weeks. They said they were working on the issue, but they showed that they are not reliable.

Also, I made the mistake of paying for the hosting service myself for the first year. When I cancelled they ended up billing me again one year later. I told them that we cancelled the service over a year ago and I am still calling trying to get them to remove my credit card number and pay me back.

Their service is incredibly bad now. It took me forever to chat with someone - that is the only way I could get through - forget the telephone! They didn't answer e-mails, either. I am moving all of my domains somewhere else, now. I should not have stuck with them so long, but it seemed like too big a chore to move everything. But staying is infinitely worse! When they told me they were going to fix my e-mail problem and they didn't, and now it is impossible to talk to anyone... Don't get me started!!!

When you try to contact customer service
You must wait 1 hour for holding.
When I asked to cancel my acct, they didn't say nothing about written notice with 1 month prior to cancel.
I paid $47.40 on 11/19/07 , I canceled my acct 12/07/07 without written notice(it's rediculous!!), then they took my $47.40 and tried to charged me additional $3.00 to make $50.00 cancelation fee.
Cause I didn't give them a written notice 30 days prior to cancel.
What in the world, who has that written 30 day prior notice for cancelation for web hosting service??
They charged me $50.00 for cancelation fee!!!

Where do I start? I have been with this co for over 5 years. They were (as everyone has said) very good in the early years but over tha last 3 years it has gone downhill hard! They lost one of my clients domains and had to buy it back for $400.00, They lost my site. They couldnt find another one of my clients sites and never did get it going, we had to cancel the credit card and switch to lunarpages.com, I have 25 hours of phone time and chat waiting time only to have an actual conversation with someone for 5 mins and he put me on hold and never came back. Someones kid took this place over I tell Ya!
Take this from someone who knows, I wouldnt use Ipowerweb again if they paid me $9.95 per month to use them, I wouldnt be able to afford it! Go anywhere but here!

Require Customer Service - there is none. Submit a trouble ticket, wait 3 weeks for a reply not a resolution. Up Time - down 6 hours a week. V-Deck features, do not function, SQL - dysfunctional.

Loose your website, don't ask IPower for assistance, clients e-comm site disappeared, no assistance for 5 days, no back-up, attempts by me to reload, not functioning. Moved the e-comm client, myself and all other clients to GoDaddy.com. This organization is as dysfunctional as the Bush administration. I wonder if they were purchased by 1and1.com?

I've been using this company for years.
I purchased another plan for our new website from I Power Web. I have never experienced befor this much terrible customer service since yesterday. My phone is still expecting their answering from this morning. Also I been stuck in front of my computer waiting for online conversation from this morning.
No explanation for nothing so far.
I haven't move any step further.
Their service was good but worst for these days.

All these reviews are right on target. Stay away from these guys. I'm moving my site tomorrow. My biggest problem is that email that is sent to any account on my domain disappears...the sender does not get a bounce back message, nor do I get the message...it just disappears! Tech support also hangs up on you after the two (2) hour wait on the telephone!

These guys have the worst customer service, worst reliability, and worst bed-side maners. I can no longer access my e-mail accounts on the web. My customers can not access key areas of my webiste since Ipower moved my account. In the process of moving my account to a diferent host.

IPOWER was great early on, but they have gotten too big, and clearly cannot support the demand. I have spent coulntless hours on the phone for problems that they have created, such as moving the site to new servers and forgetting to bring your information, completely oblitrating your sub-domains. We have VERY unhappy customers, and with their recent upgrade, we can't even get into our own domain to do anything. GO SOMEWHERE ELSE, EVEN IF YOU HAVE TO PAY MORE.

My email has been down 5 days now - first guy Friday said he opened a ticket - I called back Monday and after being on hold 1.15 hours was told the guy I spoke to Friday did ZERO on opening a ticket.

Now, today, I called back to check on ticket opened yesterday - been on hold 2 hours and counting. No BS - 2 HOURS!!!!!!!!!!! The first asshole that answered immediately said before I could even get the reason for my call out that he was transferring me to resellers area (I am not a reseller of hosting sites so I got no clue why my site is marked as a reseller site) - AND THAT WAS OVER AN HOUR AGO.

Worse yet, my business email is out of service still and it is costing us cash not having it working.

There customer service is the pits. THey are history when I renew next year.