I started hosting with these guys way back in 2003. They were good (at the time) and gave good value for your money. I liked their service so much that I became a reseller there. But over the last few years, they have grown progressively bad. Their "new platform" is a far cry from the cpanel offered by other web hosting companies. And their customer service takes their own sweet time to respond to you. Their instant chat is helpful, but they usually have no solutions.

So I decided to move to a new server/host, and was AMAZED to find that iPower actually has no easy way to move your account - emails, ftp, http files, databases etc. You have to do them manually, or have them do it for you for $75!! Are you kidding me?

Summary: They may have good technology, but really bad business practices. Ultimately, their bad choices will affect their bottomline.

As others have noted, Ipower used to be good several years ago, before they merged with Endurance International. Now it is a disaster. Simply a train wreck.

I have been with IPOWER for a few years now, and have had nothing but problems with them!! I have frequent issues with my e-commerce site during the busiest times of year, and have lost lots of sales. If you want to be a good online company, you cannot do it with IPOWER!
In the recent migration to the new platform, my Email went down for 4 days, and my store is still down. I finally got a response from them that they cannot migrate the database parts of my store for security reasons. So, now to start and build the store over again!

Never go with IPOWER!

The only thing that would make ipowerweb worse would be if all their service/support was overseas. I once spent 8 hours on hold waiting for tech support. Yes, EIGHT HOURS. I called, waited for 2 hours, got on with tech support, was put on hold "for a few minutes while I review your account", and they never came back. I took my daughter to a dr. appointment and came home and I was still on hold.

Tech support is terrible. Live chat is overseas. Tech support hold times are insane. Even when you do get through the open a ticket and promise to call you back, but they never do. Online ticketing is better, but still very slow and problems are denied. I've had minimal outages, but tons of database slow-downs. I deal with photography so images need to load quickly. Flash cannot be slow to load. Since my recent server migration, everything is slow. I'm shopping for a new host right now.

Do not be seduced by the US location of this host. Look elsewhere.

About 5 years ago in 2003, they were pretty good. You paid your money, and they offered a breadth of services. Everything at least worked. Sure they host one or two sites that the Islamic Jihad owns but hey no one is perfect.

Well when they went to the new system, something went horribly wrong. While I never had to call them in the past, they really need tech support now. I set up a customer on IPower and all seemed fine, untill their e-mails went into routing loops. I pleaded with tech support to let me speak to their DNS admins, becuase their mail system was internally looping. Unfortunately all they could tell me was that they were working on it. E-Mails sent in march have finally arrived MID APRIL. I guess they fixed it.

In all steer clear of Ipowerweb. They are not what they once used to be.

IPower was fantastic for the first five years that I used them. Beginning in Fall 2007, there has been a severe degradation in their service, across multiple categories. There have been frequent outages of my websites; hours of hold-time, waiting for IPower customer service; days without FTP access; rude people who simply do not tell the truth and do not resolve the technical issues. I suspect that some of this may relate to their migration of websites to a new generation of servers, but both the migration porcess and the customer service have been absolutely terrible.

Used to be ok a few years ago, email always has problems, 1 hour wait for customer service/tech support for phone and online message. Try another place before this one.

This is the worst customer’s service company, they don’t care, the sql server has the worst performance, 3 months with issues and they are not able to fix it.

They were very reliable but since they went to the new platform…HORRIBLE! There tech support staff consists of a bunch of kids that could care less about your problems. Especially if they’re Windows or FrontPage related problems. Since the switch over all I do is call them for one thing or another. One thing starts working and some other feature breaks. Absolutely nothing works consistently from day to day. I’m now in the process of looking for a new company. One who actually like Windows base products and has a technical stall that can support them.

Other than when going through server upgrades and migration iPowerweb is stable with no noticeable downtime.

Tech support is good, but it takes so long to make contact on the phone and chat live. So, when there are issues it can be frustrating.

Occassionaly you do get through easily. When it happens it is a surprise.