Friendly, professional customer service and tech support reps. Ready, willing and able to help.

I was with communitech.net for five years when they got bought out by Interland. About a month after the "changeover", my web service started getting spottier, my server started going down, and tech support started sucking MAJORLY.

They kept trying to get me to move to their regular, more expensive plans in order to fix problems that I shouldn't have been havign (like slow service, etc).

The final insult was when my account was cancelled for non-payment when they never billed me, and my site and email taken offline. Then they refused to restore service without immediate payment, even though I had been a customer for almost six years.

THEN, they "accidentally" billed my credit card when I had asked them not to for three days, putting me in jeopardy of bouncing other payments and facing NSF fees.

To "make it up to me" they claimed they would move me to a new server for no charge, when in fact they simply charged my credit card a new fee on the SAME DAY!

They also moved the internal DNS before I could do a MySQL dump, and attempted to refuse to get that data back from tape (this is over 3.5 YEARS of data that they tried to just tell me "sorry, it's gone").

There is even more drama with this web host. I was happy with this host for 5+ years and then in one week they caused me so much heartache and aggravation that I had to switch.

The only saving grace was a great guy in tech support named Mike who used to work for Communitech. He was smart, helpful and friendly, and made me sad for the way that communitech used to be. I'm sorry that you got bought out by a bunch of idiot greedy thugs, Mike!

STAY AWAY from INTERLAND lest you be DRIVEN MAD!

Not a clue within tech support on how to fix problems. Horrible customer service. Seems to have internal fighting between tech support and data center engineers.

Just signed up with Interland.com, (my mistake, was wrongfully recommended by vra.net). After being up for a day, it's now down for 2 days. Support tickets are not answered, issues are not resolved. Webmail access is very slow.

I like it more than other providers

My company's site has had excellent uptime. It's a modest-sized, simple site, with a minimum of changes and no scripting. Traffic is light by Internet standards.

The site has been quick to serve pages, any time that I've checked it.

Just once, near the startup, I needed customer service to fix FTP access permissions, and they did it quickly.

Site statistics are informative and the data collection appears to be reliable. A bug in the download of site statistics to Excel has been unresolved for several years (I gave up on bugging them-- they didn't seem to have a clue what was wrong). So, I download the stats into Word. That works reliably.

Email (via Intermail) has been high in reliability and uptime. Email administration is easy.

I've encountered no billing errors.

However, looking at the reviews and ratings on webhostratings has me plenty worried, and I'd like to save some money, too. I may change.

What all the other bad reviews said. Burlee was fantastic. Interland has been cumbersome and frustrating.

I was a satisfied Burlee customer. After Interland took over I had ongoing problems with site downtime, mail outages, loss of web stat logs, and unresponsive email tech support.

Before I cancelled my account I called Customer Service. Because of what appears to be a loop in their phone forwarding system I was bounced from one from Customer Service rep to another, 4 in all. I asked each one the same question: As a prior Burlee customer, would I receive a partial, prorated refund based on a year's pre-payment. One rep said she didn't know the answer. One rep said she "believed that yes, prorated refunds were the policy". Two reps said that "it is the policy of Interland to make partial refunds for unused pre-paid accounts". All of them said that I would have to confirm this with Billing. I attempted to call billing, using 1. a number that one of the reps gave me and 2. allowing another rep to forward me. I was cut off the first time and left on hold for 45 minutes the second time.

I cancelled my account and asked for a partial refund. Interland responded with :

"We are sorry to hear that you are cancelling this account with Interland. We value
your business and would like to help with any unresolved issues. The account,
squeakyfiddle.com, will be cancelled. Unfortunately, according to
Burlee/Communitech guidelines and procedures, no refund is available. However, if
there is anything we can possibly do to change your mind about cancelling your
account, please re-submit this ticket within 2 business days."

I have asked my credit card company to dipute this.

(I gave their Customer Service a 2 because of a single phone transaction with one polite, intelligent and efficient technical whiz. Otherwise that rating would also have been 1)

miva running on their server is beyond slow

What I fond the most ammusing about these complaints are those who state how wonderful HostPro was and how it went so far down hill when they were bought out by Interland.

Guess what? It was the other way around. HostPro bought Interland! Interland had recently spent a lot of money on advertising so HostPro decided that they would take advantage of that and just switch their name over to Interland after the buy out....But Host Pro was soooo great...Hahahahaa.