Infinology Reviews
Infinology : Infinology Reviews : Infinology problems
Dec 21, 2006 by Bartz Englishoe ()
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to this review here I have used infinology.com for a couple of years. No problem until several months ago. First I had problems renewing my hosting plan and the company closed down my website. It took a couple of days to prove I paid.
Now I receive my emails through Outlook Express, but my mailbox at infinology.com does not delete my transferred mail and it fills up quickly. After my infinology.com mailbox is full I can not receive any emails. People have told me they do not receive my emails, but I do not receive the "MAILER-DAEMON@bouncehost" message stating my mail was not received. Additionally, I have not received email that people have sent to me. I do get the junk mail, however.
As of 12-21-06 I have numerous emails in my Express outbox, but infinology.com will not send my emails. I get the following message:
"Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity."
Over the last couple of months I have emailed technical support six times because of billing, email and down server problems. Not one email response. I have called 877-821-47267(sales, tech and billing) and have had no response. The local phone book number for Infinology does not work. It is scaring not knowing whether you are receiving email or your emails are being forwarded. This company is having problems. The Los Angeles Better Business Bureau gives Infinology an "F" rating, which means:
"We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices."
In the past I had no problems, but I recommend that people do not use Infinology. I am transferring my web hosting services. Losing "sent and received" email is too risky to stay with Infinology.
Bartz Englishoe in Alaska