We would like to add some details on the site suspension.

The account in question was disabled due to excessive MySQL usage. Our monitoring systems reported heavy MySQL load on the server hosting the particular account. The investigation of our Abuse department revealed that the site in question (which is a link/email exchange site) was heavily bombarded with posts, most of which were for porn, pills, warez sites, and similar. The site lacked any kind of moderation to prevent a spam attack, and most of the executed queries were unoptimized and very resource-heavy. The owner himself called the site "experimental". The MySQL usage of the account was hundred times more than any other account on the server. As the load started to cause troubles to other customers on the same machine, the access to the site was disabled - to prevent a service outage.

Our main goal is to provide stable services for all users. If a site starts to cause higher server load, we investigate the matter and take per-case measures. Most often, these measures are placing limits against the account which is the reason for the problem, so that the server can operate properly, while we issue a warning to the account owner. However, some limits, such as the limit of the number of MySQL queries, simply bring the site down.

In the particular case, we had to choose between:
- leaving a heavily spammed and largely unoptimized site operating and causing trouble to another several hundred users,
and:
- stopping this site and providing normal service to these several hundred users.
We believe that the choice is very easy for every respected hosting provider.

Best regards,
ICDSoft Support Team