ICDSoft Reviews
ICDSoft : ICDSoft Reviews : Why I left iPower for ICDSoft
Mar 05, 2008 by Texaspepper (Hidden)
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to this review here I had been with ipower for over 6 years. Over the last 18 months so, it has been increasingly difficult to make contact with iPower support. Most wait times on the phone or chat have been in excess of 45 minutes and if I opened a ticket online, it could take 10 - 24 hours before getting a response much less a answer. There have been times when the texaspepper.net was down or PHP/MySQL board/DB was working incorrectly-not on my errors or any changes I had done. Not major issues, but still needing technical support as to why the down time.
I filed for a divorce with iPower just 3 weeks before my 04/08 renewal with them! Hitched up with ICDSoft in a flash. Transfered all files to ICDSoft server and reset the DNS servername. Back on the net.
ICDSoft Control Panel is basic on the front end but has good depth as you move into the needed functions. ICDSoft support emailed me in 5 minutes after I signed up with all the needed DNS namedservers, temp login.
Had a issue pointing the PHP board to the new site and need to change config.php file. Emailed support and in 10 minutes they were back with the correct link and in fact went in and did the edit of the file for me. Everything was up and running. Took no more than a few hours for the domain name to resolve and show on ICDSoft. Great support. Good server speed and a fair price for the product.