HostICan Reviews
HostICan : HostICan Reviews : HostICan Sucks
Feb 18, 2008 by hostican-sucks (Hidden)
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to this review here HostIcan sucks. Beware of these guys. Go with someone that has been around and has a proven track record. Hostican customer support is non-existent. what they call support is a bad joke.
We have a VPS and about 15 shared hosting sites with them. When we started up with them over a year ago things were great. Now the honeymoon is over. Customer support has deteriorated to an after thought. Online chat (when available) refers you to submit a trouble ticket since it is usually staffed by un-knowledgeable sales reps. Trouble ticket responses come back with some vague reply that they consider a solution to your issue and the case is closed without resolving anything.
They are clearly amateurs and do not understand how to scale a web hosting business. All signs point to growing pains, lack of capital investment and lack of knowledgeable support staff. They regularly knock their servers offline when performing updates. I have experienced this with my VPS account and various shared accounts. When I contact them they play dumb.
Most recently they increased their network/server based spam filtering. Now one of my companies randomly cannot send or receive email and it is causing lost revenue and customers for us. We are irate and Hositcan could give a damn. They do not receive notices that email was intercepted inbound or outbound. We find out when our vendors or customers call complaining because we have not responded to their email or they never received our email. Hostican's response - sorry but we apply rules per web server and cannot help you. Basically you are S.O.L. A reputable host would use a service such as Spamhaus and would be able to provide account level rules and filtering - even on shared hosting. Not hostican.
I have left a number of voice mails and sent multiple emails and none have been addressed directly. Only closed trouble tickets without resolving anything.
Yes, we have experienced CPU overloads (with little utilization) and the situation is the same. ZERO ACCOUNTABILITY! We will be moving all of our accounts off this terrible host.