Host Department Reviews
Host Department : Host Department Reviews : Constant Intermittent Downtime
Apr 14, 2008 by Les B. (Hidden)
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to this review here Since signing up we have at least 5 outages a day and cannot even log into the control panel. When we contact their live support it takes 10-20 minutes to get an answer like..."Can you get into the control panel now?" or "I don't know what could be wrong or where". We get on average 60 or more monitor alerts from all our domains hosted with host deparment stating that either the domain can't be found, there is no response from the server or server error.
The support through ticket system is no better. Their answer is as follows (more than 24 hours after ticket was submitted):
"Posted On: 13 Apr 2008 08:47 Pm
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Dear Valued Client,
As confirmed by our Technical Support department, the Wheatstone server where your account resides, do not experience any downtime. Slow connection where the web servers are being vacummed/restarted for about 1-10 minutes is not considered as downtime.
Please don't hesitate to have a chat with our 24/7 Technical Support online if you're still encountering issues with our server.
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Best Regards,
Asther Gayle
Billing/DNR Support
Host Department, Llc
501 Silverside Rd, Suite 105
Wilmington, De 19809
United States "
If having to constantly vacuum and restart the server isn't down time, them what is it? I'm changing hosts. Host Department is at the bottom of uptime and customer service.
If you are a client of HOSTDEPARTMENT make sure you have your domains monitored to see your constant downtime. OTHERWISE STAY AWAY FROM HOSTDEPARTMENT!