Host Monster : Host Monster Reviews : Be cautious

Webhost can reply to this review here

I wouldn’t recommend them. I had multiple accounts with them for about 5 years. I bought a new domain, that was advertised with ‘free whois privacy’ although at the checkout they charged me for it.

I politely emailed them asked if they could refund me, their answer – no, as the promotion ended several days earlier. I didn’t see this stated anywhere on the page and I told them that this page was still visible to me. They were adamant they problem had to do with me not clearing my cookies (very patronising) . I cleared the cookies and sent them a screenshot as proof. It turned out the page was still visible through the internal control panel link, I told them this and again repeated me request for a refund, they said no and thanked me for bringing the link to their attention but the promotion ended. I was dumbfounded, they admitted their mistake, but still didn’t deliver what was advertised
I closed most of accounts and I am in the process of transferring all my clients
accounts that are hosted through me. The sad thing is, the issue would have been resolved for a $5 refunded, but because they failed to do so, they lost alot of business from me. I am a web designer and create about 5-7 sites a month, that’s 84 accounts a year lost all for a measly $5. It wasn’t the money, but the way they refused to do the right thing.

Comments 1 >>

Your comments on this review

Your name: (required)

Your email: (required but never displayed)

URL:

Comments

Please enter the number from the image below: