*****STAY AWAY FROM GISOL AT ALL COSTS*****

I have had pretty much every single problem reported by all other users.

I have been threatened with debt collectors for a fee I paid twice!

All emails to admin and sales @ gisol are ignored.

Their unlimited plan is actually not unlimited.

The counting down clock actually counts down to when the clock will reset back to 24 hours to go, and not when the "offer" ends.

All their points of contact (including Tech support) are outsourced to India.

They actively screen calls and dont talk to people who will complain, want refunds or want to change hosts.

For further warnings, check out:
www.gisolsucks.com
www.gisol.ca

They are holding my domain name hostage. Their knowledge base says I can get whois info changed by filling out a trouble ticket. Doing do results in a response with instructions to email sales@gisol.com. There is no response from said email address. My first email was sent 41 days ago. I have sent several more since then - no response.
There are posts and dedicated sites all over the Net testifying to how awful this company is.
Do yourself a favor and do not do business with Global Internet Solutions - GISOL.

Out of the blue with no warning they supposedly let my domain name lapse. I have the email they originally sent that says that I paid up front $238.80 that cover setup and domain registration fees, and my first 30 months of service. It is dated 17May2006. This is 30Jun2006 and as of yesterday my domain name is no longer valid so I have no email capability for either myself or my wife and our web site is no longer available for anyone.

There is a place on their site for domain name renewal. That site shows that my domain name was tagged "Do not renew ($0.00)".

I have tried talking by phone and chat line to customer service, tech support, or anyone else I could get ahold of. They all tell me to email sales@gisol.com. I tell all of them to think how silly that request is since they have shut down my ability to use email. How am I supposed to accomplish the feat since they took that privilige from me? I have called sales and they have told me to do the same thing. I have been told to fill out a trouble ticket which I have and have amended. I have asked for the status on that trouble ticket and I am told that it takes a senior tech to respond and they are not senior techs. They gave me a phone number for the senior techs but of course the number just rings and rings until finally there is a message that says that number is not available.

From reading other postings it appears that they want me to go somewhere else so they can have my space to sell to someone else and they will keep my money for the months that are not going to be used.

I got screwed and did not see it coming.

I did not get an email or a phone call saying there was a problem with my domain name. They said they always send a message and that it probably was in the spam folder. Through their site I can still get to the email spam folder and verified there were no messages from GISOL. None in the normal mail folders either. They just shut me down for no reason and without warning.

We got took by this guy but what can I do?

My company was hosted by GISOL. I did not select the firm, it was selected by the person who designed my website, based primarily on their low-cost services. I knew nothing about them. I had an account with GISOL by which my credit card would be billed annually.
This year, one week before my account was due to renew, I was called by someone at GISOL, who said GISOL had been trying to reach both me and my designer by email (I later determined this was untrue). The person said GISOL was moving to new servers in 24 hours, and that this would require me to upgrade to a new hosting package. He said if I didn’t do this, I would lose the website in 24 hours. I was suspicious, but he provided proof that he was from GISOL, and I assumed I was dealing with a reputable company. Under this compulsion, I reluctantly agreed to the upgrade--$466.20 for a 3-year package.
However, I grew uneasy as I saw reports by other customers posted on the Web. Other customers reported receiving the same threat on other dates—and how many times could GISOL be “moving to new servers”? And upon visiting GISOL’s website, I discovered they were still promoting much cheaper packages (i.e., my expensive upgrade was apparently not necessary). Despite all this, I would have been willing to let it slide. However, they then billed my credit card for the OLD, defunct hosting package. I sent them emails protesting this. After getting a runaround from GISOL (no replies and unsigned evasive replies), I had my credit card company revoke the charge. However, as soon as the credit card company removed the charge, GISOL suspended my company’s website. I emailed GISOL about it, but of course received no reply. In the meantime, I presume the suspension of my website gives GISOL more space on its servers for new customers. Anyone detect a strategy here?
To make this story short, GISOL took $466.20 from me, for which I am receiving no service whatsoever.
I am following the lead of other GISOL customers, and have reported them to IC3, the FBI’s Internet Crime Complaint Center, and I encourage others to do the same if GISOL has cheated you. While a class action lawsuit is a great idea, I believe it may be wisest to let law enforcement officials deal with this first. If the government establishes and proves a criminal case, perhaps a civil lawsuit will be easier to pursue.

It's time to bring an end to Global Internet Solutions / GISOL's needless exploitation.

MUST NOT SLEEP, MUST WARN OTHERS!

CLASSACTIONNOW.ORG

I have had a few unresolved technical issues with them, but my last straw was with their billing. My credit card on file was past expiration when the renewal came up for one of my domains. They sent me a cryptic email saying that "ACCOUNT_NAME" was overdue. I sent emails asking which account it was. By the time they answered my emails they had already sent the bill to collections. Really really pissed me off.

Please provide us with the details of your potential claim:

Global Internet Solutions
7336 Santa Monica Blvd., Suite 815
Los Angeles, CA 90046
Contact: Adam Johnson
Phone: (866) 244-7925
http://www.gisol.com/

company failed to provide the promised service

failed to respond to the specific complaint allegations

The company advertises its services for a low monthly fee with the representation that the offer expires within hours based on a count-down time clock displayed on their website. I believe that this company’s advertising is misleading.

This company is not a member of the Better Business Bureau. This fact does not disparage the company in any way.

Early cancellation of services contracts without notification or authorization by paying customers trying to force upgrades of services that coast more than what the user wonted.

I am asking what can be done and is ite possible that a case can be created to recover moneys back to consumers that bought into this scam.
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Is there anything else that you think our attorneys need to know?:

http://www.besthostratings.com/web-hosting/reviews/global_internet_solutions-Reviews.html

http://www.labbb.org/BBBWeb/Forms/Business/CompanyReportExtensionPage.aspx?CompanyID=13133176&sm=#AdvertisingReview

Confirmatin:Thank you for contacting Schneider & Wallace. We will respond to you as quickly as possible.

I just filed a complaint with the IC3 (which is the FBI related unit regarding internet crime) as well as the National fraud Bureau, the office of the attorney general of California and the district attorney of Los Angeles, because this company must to be shut down !!! more people file, more weight we will have and the autorities will investigate them . I believe it is a one man operated company, they move a lot, the adress where the company is registered is a private residence where a Mr. Lee is living and he never had anything to do with this company. The adress listed on their website (on Santa Monica Bvd) is a virtual office where they only retrieve their mail. All the phone number of this company are unlisted and caller id blocked. I managed to trace few of them with adresses attached to them but, some are disconnected, some have an answering machine on, and some have Madonna music on... The company is hiding and moving from one adress to another one so nobody can trace them (I should say "him", as every single phone contact I had was always with the same person who changes his name everyday to make believe there are 800 employees in the company... Voice recorded proved me it was the same person!!!) They only have 2 server and I believe they are from a very small size. so to keep the flow of money coming in, they eliminate already paid customer to make space for other future victim ! They have a "F" with the BBB , because they have close to 300 complaint against them. when you live outside the country, like myself also, you are more at risk to be their victim. However Here is what happen to me :
13 month ago I sign up for a 30 month package which include a "free domain" and a 1 year automatic domain renewal option. Last month I suddenly couldn't log into my website. I contacted them by email and they responded that my account was into redemtion and that the sales department was going to contact me. Which they did, by phone , the same day. The Gentleman who call me on my foreign cell phone certainly never expected my caller id picking up his number (as it is unlisted and caller id blocked..) but the number came on my screen. He told me that they made sevearl attempt to contact me to inform me that my domain was going to fall in redemtion (which is false, I checked with my email provider and none of GISOL email went throught their system..) and now I will have to pay $399.95 redemtion release fee and $9.95 to renew the domain. I questioned the fee, he told me that GISOL didn't get one penney of tis money and that it goes all to....ICANN !!! I needed my website as it was my professional tool so I call back the next day the number who was on my cell phone to pay. The guy was extremely surprise when he pick up the phone, he was the same than the one I spoke with the day before. He told me that my credit card will reflect two charges : one of $99.95 to the order of allindomain and on of $309.95 to the order of GISOL... and he hung up ! I contacted ICANN to have some explaination, was answered that my domain was registered with allindomain and that their fee was certainly $90 to release and $9.95 to renew, so I assume that GISOL just screewed me from $309.95. I sent an email to sales and admin, to question the fact I was billed that kind of money and the fact that I had a 1 year automatic domain renewal option and that they didn't respected it and let my domain go in redemtion. Their answer was just unprofessional, agressive and threatening: "WE TOLD YOU THAT WE DON"T GET ONE CENTS OF THAT MONEY !!! Do you want us to cancel your account ? Sales departement"
I told them to do not cancel my account, that they didn't responded to my question, therefor I was filing a complaint with the BBB. Next email from them was : "Your account has been suspended. Please contact the admin departement to discuss your suspension" I call the number, the guy made believe he never spoke with me and he didn't knew me, he told me that their system was in upgrading so he couldn't have access to the file, and to call back after 5pm pacific time. I did... their office was closed. I call back the next day, when the guy pick up he reconized my voice , he hung up! itried again it was of the hook, then tried again he hung up again, tried again had an answering machine, thired again few hour later : number has been disconnected. I contacted them,asking to reactivate immediatly and they send me another email saying :"we are whiling to continue working with you if you contact the BBB and tell them tha our issues have been resolved". I did it, I knew I shouldn't had but I really needed my site to work, so I send them the proof of it asking them to reactivate. They answered one week later :" decision have been made by our management to do not provide you service. We strongly recommend you to govern yourself accordingly and to use the service of a lawyer for future correspondance with us." I cannot transfer my domain as I found out they never registered it under my name on the first palce but under their name and that "they were renting it to me"(dixto).End of the story !!! I am disputing the charges on my credit card, as I paid for a service they choose to do not provide less than 24 hour after payment, and I filled complaint to the IC3 (which is the FBI related unit regarding internet crime) as well as the National fraud Bureau, the office of the attorney general of California and the district attorney of Los Angeles, the NFIC, webassure, econsumer,and FTC. I strongly recommend to anyone who's having problem with this company to do the same, as I said above, more there will be people filing, more the authorities will look into and investigate them.

I am definitely up for a class action lawsuit. Listen to this sad sad story below, and beware!

I've been with Gisol since before 2003. As a poor graduate student at the time, they seemed to have the best deal and my trusted and well-respected Web Professor had been the one to recommend them. I in turn became a Professor and have recommended them to my poor students as a first web host. I feel awful now to have exposed them to such a scam.

I've had server issues with them in the past but nothing like what I went through recently in May/June 2007.

I tried to renew one of my web accounts online via their control panel back in March. Their control panel had a glitch and the payment apparently never went through. In May, my site was offline with no notice. I contacted their tech support and spoke with “Shaun.” He told me that I should move that site into my current hosting plan via their control panel. I did as he said, paid $53 to add the second domain name, and all was fixed. The next day my account was suspended and ALL my websites were offline, including a non-profit site I run for needy children, my personal website, and all my class websites I use to teach my University students.

I learned that Gisol said that this action THEIR tech support walked me through was not allowed and that they’d be charging me a $499 violation fee! On top of this, I learned that because I “let” my other account expire, payment was due and a Collection Agency was going to try to collect an additional $399 for that.

After an angry outburst, I nearly dissolved into tears with tech support over the phone. I live outside the US so just calling them costs me money. Amazingly THEY CALLED ME back in one hour. It was “Senior Tech, Shawn Alexander.” He said that the only thing I could do was upgrade to a pre-paid 3 year plan for over $700. Plus there was a $95 “upgrade fee.” He threatened that I could either do this, or pay the violation charges, risk my good credit rating with their Collection Agency, and remain with suspended accounts even though the primary one had already been paid for until May 2008. He told me I’d pay upfront now, but since the violation fees appeared not to be my fault, he’d give me 7 months free and in January I can get a refund. Because I had violation fees against me, this was “already in the system and he could not undo them.” According to Mr. Alexander, his plan for web hosting salvation via an unwanted 3 year prepaid account was the only way...

I asked if I could think about it because I knew of their increasingly poor reputation and recent F rating at the BBB. (The last time I had checked 6 months or so before it was a B.) He told me I had to decide NOW because “they charge violation fees on Fridays and if I waited, the Collection Agency would be after me.” He said that since I live outside the US, they would then have to go after my husband who is living in the US. Also, “The Collection Agency can’t be paid with credit cards so therefore my checking account details were needed.”

I KNEW I shouldn’t have given them this info over the phone but Mr. Alexander tried to placate my fears by giving me his badge number, his personal phone # (which is the same tech support number you can find on their website) and personal email (admin@gisol.com) that no one ever answers. He said that I’d only be charged once and that to abuse this information “(laughs) would be illegal!” Furthermore he stated, “This call is being recorded and a transcript will be available in my control panel. (Of course it never was.) He also explained, “The reason we have an F with the BBB is because we decided not to become a member.”

Argh. I knew I was being bamboozled, but they used my tired mind (in my time zone it was nearly midnight), scare tactics of a collection agency, and a lack of time to think it over all to hook me in.

They did provide the service and as I have transferred now all my domains to GoDaddy and set up hosting with them, I am only using Gisol's crappy service as backup. I plan to eventually cancel. I’m sure that if I try to get the supposedly promised refund in January it will never happen. In other news, one of my domain names is being held hostage by them. They will let me have it if I pay $500. I won’t pay! Thank goodness my other two more important domains were registered with other companies.

I plan to change my checking account info and eventually cancel my Gisol account. I’m trying to look at this as some kind of annoying unexpected car payment and move on with my life, but I am angry. How many other people are they scamming?

Class action! Class action! Class action!

If you like problems go to GISOL ! Otherwise stay fare away from GISOL ! Bad and not reliable servers, bad uptime, servers always down for days, zero customer support, sending email not possible, crashed data bases on the server, webstatistics dosn't work and so on. Endless problems every day with everything. GISOL is the worste hosting company I ever had in the last 12 years ! Stay fare away from GISOL !