eHostPros.com Reviews
eHostPros.com : eHostPros.com Reviews : Many great things, but not reliable
Feb 21, 2008 by Anony Mous (Hidden)
Webhost can reply
to this review here I'll break my review down into the GOOD, the BAD, and the CONCLUSION.
*************
THE GOOD
-> Their plans are CHEAP and you get a lot. For example, right now the starter plan is about $35/yr, and you get 5 gigs of space. Plans renew at the same price, so you can "lock in" a good price and keep it forever.
-> You get lots of bells and whistles. Their plans are generous. For example, with my plan I get unlimited subdomains, unlimited email addresses, unlimited mail forwards, etc. You get cpanel and stuff like that for managing your site.
-> Their support is actually pretty good. They have an online chat system, and thought it's not always staffed, you can often talk with a real person in real-time when you have a problem. They also have a good system for submitting problem tickets, and I find they respond quickly.
-> Their billing system is also fairly nice, and you can pay with PayPal.
*************
THE BAD
-> In my experience, there's a lot of down time with eHostPros. They seem to reboot their servers a lot. On any given day, it's not unusual to discover that I cannot receive email, or that users can't get to my website. The downtime usually does not last for very long, so the problem is more the FREQUENCY of downtime rather than the duration.
-> While the customer service is prompt, it cannot be called friendly. The staff tend to be terse, and they resort to the "deny problem exists" and "blame the customer first" methods of dealing with complaints. They simply refuse to admit that they're ever wrong, and that's frustrating.
-> There are occasional problems that go beyond the annoying downtime. They move websites between servers for maintenance reasons, and this can create issues. Once I discovered that all my email forwards were erased. Another time I setup Drupal (a php content management system) on one of my subdomains, and the entire thing was deleted without warning or explanation.
*************
CONCLUSION
If eHostPros could improve their reliability and make their customer service more friendly, then they could be amazing.
As it stands, I'd say they're still quite good, but they are probably not the best webhost for mission critical applications.