eHostPros.com : eHostPros.com Reviews : Ehostpros bites the big one

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EhostPros (www.ehostpros.com) is one of the worst hosting companies I have ever come across. Their lack of support, ability to configure their servers, and the fact I cancelled my account two months ago and have not received a refund, has led me to this conclusion.

I hadn’t purchased a hosting account since 1999, and due to the new technologies that have emerged I was a bit clueless on what hosting company and services I should seek. I found EhostPros using a search engine, and the page seemed great for someone who was in my position. I ordered an account and it was setup in around 48 hours and went from there.

At first I was tweaking my coding skills and didn’t use any advanced functions like mySQL, PHP or CGI, but when it came time to implement such features and use them, I was at a loss due to restrictions placed on the accounts. I soon found out that most of the configuration settings, except a few you can use via the CPANEL must be set by a service professional. So I contacted them using their online chat service to request the features be implemented.

The person who answered the chat referred me to their support@ehostpros.com email address. I received an automatic response and then had to wait a few days for them to respond, telling me they need to contact their administrator to setup such things. I waited and they were eventually setup.

When these features were setup they used really old versions of the programs so my newer scripts wouldn’t work. I had purchased vbulletin and then contacted them using the online support. Again I was referred to the email address, and then again told that I had to wait for the administrator to fix the problems.

Once I had vbulletin up and running I would experience server side problems almost twice a month, resulting in down time due to someone on their side messing up the configuration. During this time I never received a solution using their online chat, was always forwarded to the email account, and half of the time had to wait days for their administrator to fix these issues.

During the entire duration of my web page being online they had to reset the entire account four times, and each time leaving me to reset file permissions, and reconfigure a countless number of other configuration settings that were wiped out. This only added to the downtime of my network of web pages.

Needless to say I got tired of the lack of professional support and sought out another host. When I found one, I cancelled my account with Ehostpros and was told I would receive a refund for my unused months within 24-48 hours. After this time passed I questioned them about it and was told that their page stated it would take up to a maximum of 14 days.

After 14 days passed I asked where my payment was and they said it takes 14 business days. This is not what their refund page said, but to my surprise a few hours later it was changed. At this point in time I found this a bit odd, but decided to wait the four more days for the refund.

Once this time frame had passed I asked again where my money was. I was given the run around and have been getting the same old excuses for over two months now. It is now nearing Christmas time, and due to my disability status I cannot work and was planning to use the refunded money to buy what little I could for my family.

I have now sought out the help of free legal counsel, and I am hoping the bank’s who's debit card I used can get the money back for me sometime before Christmas.

If you’re shopping around for a hosting company I would stay away from Ehostpros, as unlike their name they are one of the most unprofessional companies I have ever dealt with, and their lack of refunding my account clearly shows they do not give a damn.

For reference, their administrators email is anand@rsanetworks.net. They do not give any contact information other then a P.O. BOX address and a fax number.

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