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Easyspace : Easyspace Reviews : The worst ISP I have ever encountered


Apr 21, 2007 by Simon Cross (Hidden)
There isn't enough space to recount all the problems I have had with Easyspace. Raising a ticket on their support system is a waste of time - they will reply in a few days with some canned text message which shows they don't read your message. You can get a support line number if you really bother the salespeople (it is 0870 7555066). The support staff there accuse you of not understanding anything and never say it is their fault unless you can demonstrate the fault to them online. They never apologise. I had a domain that I had had for a few years and wanted to install a Wordpress site on it. I installed it - it didn't work, they told me it was my fault three times, eventually they admitted that this 'legacy' server didn't recognised index.php as a home page and eventually changed this manually. Wordpress then did work but very slowly with a 30 second pause between each online change. I phoned again, they said this was due to a bandwidth problem with the old server but to transfer to a new faster server I would have to pay a further £87 - I did this because it was a .com domain and a previous attempt to transfer a .com domian from Easyspace resulted it in being left in 'limbo' between Easyspace and a new hosting company for 9 months (it still is) with Easyspace saying it had been transfered and the new hosting company saying it hadn't. I tried to upload my site on to the new server but found it was an NT server rather than the Unix I had requested and so I couldn't change the files permissions I needed and so it goes on.....

I use Complia for all the sites I have been able to transfer and they provide a 5 star quality service for less money with a brilliant support service

May 01, 2007 @ 04:34
Easyspace web hosting provider replied:

Hi Simon,

I was sorry to read of the problems you've experienced whilst using Easyspace, it's certainly not the kind of service we would expect to provide.

Looking briefly through your account details it would seem as though the problems you had were compensated by a free upgrade to our (then) Platinum service on one of your domains, and a move to our Gold service on another of your domains.

The support contact details are freely available in your control panel, this includes LiveChat which is manned approximately 18 hours per day which gives instant access to a support engineer. Helpdesk access which allows you to log requests at any time of the day - our current average turnaround is approximately 10 hours (to which we only have one request logged by yourself).

Also our Support telephone line is available from Monday-Friday 9am-5:30 GMT. 08707555066.

Transfer of a .com domain is initiated by Easyspace by unlocking your domain name ready for transfer - this was done when you requested it. The next stage of the transfer process is for your new registrar to request transfer of the domain which goes to the admin contact of your domain. This was not completed which is why your domain was not transferred out.

If your still having problems please feel free to contact me directly I would be happy to help you with any problems your still encountering.

Kind Regards,
Johnathan Williamson
Customer Support Manager
Easyspace.com
johnathan@easyspace.com

Comments 1 >>

Chris Jeffries Said,
Jun 09, 2008 @ 10:20

I had similar problems to John, so his experience is not unique.

Fortunately my experience transferring away was not quite so bad and the domain I transferred from them was only in limbo for a few days. But it took many phone calls to sort it out.

For my own experiences IX hosting are the best that I have used.
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