I have been a customer of Canaca for the last few years ago. Over the few weeks I have had more and more complaints from my site visitors and members that my site was down. I have been looking into and found that my down time seems to be increasing and I'm getting very disturbed about it. You advertise a 99.9 uptime rate but look at the link and you can see for yourself that this is not very true.

http://uptime.besthostratings.com/viewreport.php?host=canaca_com

Over the last 28 months you failed to meet this number 19 times, that means you only met this number 32% of the time. NOT VERY GOOD…….

I also have looked back service tickets that I have sent in it would appear that 24 to 60 hours is the normal turnaround time. I sent one in 24 hours ago and have not heard from it. It was marked as URGENT, noting that my site was down, as of this email sent time I still have not heard back. This is very upsetting and very poor technical support and customer support.

I have approximately 6 mounts remaining on my contract and I’m already starting to look around at other host providers. I wish that Canaca will get there service together and start offering what is advertised on their website.

Stanley Morrow
www. paramedicinfo.ca

This company pretends to offer 24 hour telephone support. What you actually get is a message that tells you to submit an email support ticket. This is impossible if your web service isn't working of course.

This company will also charge you a twenty percent premium on the invoice as they do a conversion from US to Canadian dollars at a rate they apparently feel free to make up themselves.

we're moving as we speak...
There should be an easy way to sue these people for failure to meet their contract obligations.

The service just gets worse day by day. Lost emails a few times in the last year or so. Getting so slow it's unmaintainable remotely. Site was totally lost for 2-3 days, while they moved it without notice a few months ago.

Site is currently down for the last 48 hours. None of the video clips play, or are seen by www. yet they are there.

I'm allowed 1500 gig bandwidth and using 20 gig, the system is that unbalanced.

Frequently seeks for include files ail with timeouts. Worse performance anywhere...bar none...

And that's what I get with a 5Mbps download and 440Kbps upload from here. bad, bad, pathetic...

Well I have been with then for close two 2 years now and now I thinking of changing down the road. There up time is 82 on one of my sites but 2 others are up 92 of the time.
This is not a bad for the money. Customer service has actually has been pretty good. If my web site dose well then I will go with a dedicated service. But over all i have been pretty satisfied with there service. But if you are a customer with 0 tolerance then this may not be the place for you. I have read a lot of complaints and I know people that have there dsl service and they are constantly having a hard time. I think things went down when they teemed up with acanica . My site has not even taken off yet, we will see what happens when the real traffic comes and I can see how the server is going to work out. But I had already had in mine that one day I will go to a dedicated server. For the price I can’t complain at all. And allowed time for devolving the site at a reduced cost

Hello,

I am using canaca services since 3 years ago and to be honest I had not any big deal with their services and also the customer service, Customer care is just fine sometimes they have some mistakes but all and all they are helpful.

Can't give them a glowing review but I've been happy with canaca - downtime is minimal, price is right, enism control panel not the most robust, support could use some help: need better and more accessible online help files, do more than skim support request e-mails before responding, not assume women are technically incompetent (the call center is in Iran, go figure), etc.

I just signed up with this company last week and already I'm having the same issues that I had with the free Netscape service. My website has been down for almost two days now. I've emailed tech support numerous times... no response. I called yesterday. Tech said problem should be fixed by evening. It wasn't. Still isn't fixed next day. Tried to call again today. Recorded message said to email...that it would be over 30 minutes before tech could help. Info on website indicates all servers are up and service is normal. It isn't. Can't even access login to upload files. Dead in the water and comtemplating taking them up on 30 day money back guarantee. Very disappointed with this company so far.

I can not believe i was drunk enough to sign up with them. I mean, think for yourself

10gigs of disk space & 200 gigs of bandwidth? Not even a charity can offer such prices.

They are probably overselling like crazy.

So anyway, I signed up for the bronze plan..3 month period. Their FTP has always been disgusting & repulisvely slow from beginning to end. When I tried to install a users Online script on my website, I realized they pulled a dirty trick on me.
No Mysql databases!
WTF!

I upgraded to the gold plan & setup my script. When I myself used to access the website, 1 out of 6 times there used to be a 500 Internal Server Error. Many visitors reported this too.

Then Began the downtimes. At first there was an enormous 7 hours downtime. I was furious, the next morning. I sent them an email demanding an explanation (at this time my site was still down. In about 2 hours my site was back up. They sent me a reply

"Your site is back up & working fine."

Thats it. No explanation of why there was such a long downtime. & to think they offer a 98% uptime guarantee? Ha, another lie.
I decided to let it go

2 days, nothing happened. Site was going okay except for the 500 Internal Server Errors. On the 3rd day my website was down for 2 hours again. Then for the following week, there used be regular downtimes, almost on alternate days..each downtime aproximately for a period of 3 hours.

I sent them a stern email, warning them of consequences if this would continue. They said they moved my account to a more 'stable' server & I dont have anything to worry about. I didn't believe this, but decided to give this a go to.

There was 100% uptime for the next 1 week.
Then the downtime routine restarted.
I was so sick of this, i quit miday after aproximately 35 days without getting any sort of refund.

Heres a notable experience with their customer support.
I'd written to them regarding excessive spam in my inbox. This was contradictory to their plan features description. They claim to offer 'very high spam protection'. Most of the spam was from known pornsites & such which could have easily been blocked.
Heres the response i recieved

"This is not considerd an emergency by our standards. Open another ticket & dont reply to this email"

Isn't that a sweet way to say
"fuck off, we dont care"??



Also, to all the people who write beautiful reviews about canaca...You may not know of your site downtime. Sign up with a website monitoring service like internetseer, atwatch or get a small script to check for you from your own computer if you have always on conncectivity. I'm sure most of you would have very different views about Canaca after that

Conclusion- Stay far far away from this company. It is better to host your website out of your own computer with dual operating systems rather than suffer untold attrocities with this horrible hosting company. They are obvious liars & have utter disregard for your website & bussiness.

They say you get what you pay for, and with Canaca, that would be not much... I was using IMAPS for a long time, and then they just decided to shut the port down without any warning. They provide ssh access, but they refuse to provide IMAPS under the same terms... Either they don't have a clue what they're doing, or they just don't care.
Their reliability isn't very good either.

Spend a little more cash and get a host that won't frustrate you. Also, don't lock in a rate until you've tested their service for a couple months at least.

I paid them for 2 years of hosting in advance for a Linux server. They put me on a Windoz box and I had nothing but constant errors of all kinds on my phBB message board. After numerous complaints they suddenly changed servers on me without doing a backup and I lost over 400 posts and 40 new members who has recently joined. They took forever to reply to their email and all their phone numbers demand that you only write them in ALL departments. They could not give me free hosting they are so bad.