Addr.com Reviews
Addr.com : Addr.com Reviews : Avoid Addr.com at all costs! Horrible service, horrible.
Aug 18, 2011 by Chris O'Riley (Hidden)
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to this review here I had been a customer for 11 years, and for most of that time, I was completely satisfied. Then, over a 2 week period, they deactivated my site without any warning whatsoever not once, not twice, but three times.
Incident #1. They said a large amount of spam (they specifically said around 1500) had been sent through my account. I don't send ANY spam, and provide a personal e-mail address for my father. Ok, so he may have picked up a virus on his computer, so they reinstate my web site, I change all the passwords, have my father purchase an antivirus program and scan his computer. It finds nothing. Still a little annoyed that they suspended my site and access to e-mail without any warning and the impact that can have on my business, but I tried to be understanding.
Incident #2. Shortly after getting my site reinstated, I spend a weekend traveling with my father, during which time neither of us are near a computer, and the computers at our respective homes were turned off - meaning neither of us had been sending any email, let alone any spam. Return home to find my site and e-mail have once again been deactivated without warning. I again contact Addr and am informed that spam was again being sent from my account.
I called tech support this time and asked which specific username/login was used to send the spam, and was asked to put the question in an e-mail and send it to support@addr.com. Strange how a supposed tech support rep couldn't answer a seemingly simple question. I initiate a web chat with another support rep and am told they can't answer my question but they'll investigate the issue.
I write a lengthy e-mail explaining the issue and again asking to know what username login the supposed spam was being sent from and reiterating how important it was that my site not be disabled without warning.
Incident #3. A few days later, without warning, I find my site to be deactivated yet again. This time, I call customer service and am told that once again, a large amount of spam had been sent through my account. I once again ask what username it was sent under and they once again can't tell me. I ask for them to check their logs and tell me how many e-mails had been sent from my account and they tell me they don't keep any such logs (yet oddly, they could specifically tell me initially that 1500 spam e-mails has been sent prompting incident #1). They also inform me that, despite having valid credit card information on file, they weren't able to bill me for the past 2 renewals. I ask why they didn't bill me and, as was a habit, they couldn't answer.
At this point, I have no confidence in their service and support and am determined to move my site to a new hosting company. I ask that my site be activated for 1 to 2 hours so I could download my files (several configured CGI scripts including a full shopping cart system). I'm told they'll only reactivate the site after I pay for the previous and current billing periods. The current billing period had just started about a month prior to all this, and I certainly didn't want to pay for a year's worth of this level of service. After upwards of an hour going back and forth between tech support and customer service, they tell me if I pay for the previous year's service, they'll reactivate my site for 1 hour so I can download my files. Since I did receive that year's worth of web hosting, I agree, they reactivate my site, I frantically download my files and go about setting up an account with a new host, transferring my domain name and all that fun stuff.
The total disabling of a customer's web site and e-mail, without any warning whatsoever, is unacceptable even once. That it happened 3 times in about 2 weeks is appalling and speaks volumes about Addr's commitment to what is often a critical service. I would not, under any circumstances whatsoever, recommend anyone do business with Addr.com, and would strongly advise any current customers to consider moving to a new host before they too find their accounts deactivated without warning.