VodaHost Reviews
VodaHost : VodaHost Reviews : Unable to connect - Firewall problem
Dec 28, 2007 by Tony (Hidden)
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to this review here Initially I thought their service and support was very good, however after attempting to publish my website I continually received an error message (12029) which they explained was a firewall problem. After adding VodaBlue to my list of exceptions on my firewall, Trend Micro, thus allowing communication between them and my computer and having no success, I contracted an IT professional to address this issue. After about 7 hours of professional support the same error message (12029) was received. We resorted to turning off the firewall, and even tried to publish the website from an alternative computer. Guess what? Same message, error 12029 firewall issue.
I sent several emails to BlueVoda/VodaHost and one reply suggested I phone them. They provided phone numbers for the USA and UK and a number for callers outside these countries. I tried to call the number provided and received the response that the call was unable to complete the connection. In other words the number couldn't be reached.
Another email received the reply that they would call me, just confirm my contact number and the time zone I was in. I replied with this information. The response was a copy of their earlier email stating that the problem I was experiencing was a firewall issue.
Like another, I wish I had been aware of this site before I parted with my cash.
My advice to anyone contemplating using the 'free' website builder, BlueVoda, or having VodaHost as their host, is DON'T DO IT!
My 12 month's subscription is forfeited - don't get sucked in ike me. Go elsewhere for your website host - BUT check them out first!
Comments 1 >>
Donna Said,
I am a satisfied VodaHost customer. Up until last week, I had the very same problem attempting to publish the site. My problem was a firewall issue. I have Kaspersky Anti-Virus protection. I tried turning it off, but could not publish. I realized that once Kaspersky was turned off, Windows XP took over. Once I turned off my firewall, turned Kaspersky back on and added Vodahost and BlueVoda (and derivatives) to the Kaspersky Exceptions list, I WAS ABLE to successfully publish. I also was able to successfully FTP files to the remote host (VodaHost) by setting my options to allow "passive" FTP. I hope this helps. See my VodaHost'ed site at www.ss-training.net (ss stands for System Safety). Good Luck!!
Jan 29, 2008 @ 12:36
Good Afternoon,I am a satisfied VodaHost customer. Up until last week, I had the very same problem attempting to publish the site. My problem was a firewall issue. I have Kaspersky Anti-Virus protection. I tried turning it off, but could not publish. I realized that once Kaspersky was turned off, Windows XP took over. Once I turned off my firewall, turned Kaspersky back on and added Vodahost and BlueVoda (and derivatives) to the Kaspersky Exceptions list, I WAS ABLE to successfully publish. I also was able to successfully FTP files to the remote host (VodaHost) by setting my options to allow "passive" FTP. I hope this helps. See my VodaHost'ed site at www.ss-training.net (ss stands for System Safety). Good Luck!!