TotalChoice Hosting : TotalChoice Hosting Reviews : The Host Whisperer

Webhost can reply to this review here

If you look at that TV show you will notice that in reality the problem nearly always lies with the dog owner and not with the dog. Likewise...nearly all problems that people have with their host (all hosts) are caused by their own mistakes and misunderstandings about what is going on. Then if there is any delay in successful resolution or any miscommunication between the service person and the customer...the customer perceives it as bad service.

I have been with TCH for years and have only good things to say about them. BUT...I am the type of person who searches the "family forums" for an answer to my problem before I post a service request. This serves both to maybe find me my answer (very rarely does anyone actually have a "new/original" problem) and to educate me as to the correct terms to use in my service request. If I cannot accurately describe what I need then how can they accurately give it to me?

Of course these statements would apply to any host.
90% of complaints come from 10% of the customers. Typically the newest 10%.
Do yourself a favor and use the web to help yourself. In the end you will save time and
be a part of the solution instead of a part of the problem.

Good luck.
MP

Leave a comment >>

Your comments on this review

Your name: (required)

Your email: (required but never displayed)

URL:

Comments

Please enter the number from the image below: