JodoHost Reviews
JodoHost : JodoHost Reviews : JODO's slimy billing overages
Nov 06, 2008 by Steve (Hidden)
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to this review here I am starting to let everyone know to be cautious of Jodohost.
I have been with them for many years now but due to recent events, i have moved to another provider.
They lost their backups of my sites, got hacked and are charging me for it, and deny getting my payments for what I did actually pay them - a fair portion of what I actually used.
OVERAGES:
After creating an empty account with some small files in it, for testing, I was later billed for $200 for overages.
Support reviewed the data and gave IP's which came from Romania, india and China. They hacked Jodo's servers and tech support admitted it.
BUT jodo billing, instead of apologizing, they told me to pay the amount. I tried to fight the issue with facts which fell on deaf ears. (or email)
BACKUP PROBLEMS: Another issue.
JOdo markets the fact that they have BACKUP of all websites so we dont have to worry incase we loose our sites. So I didnt backup for a year myself since I trusted that.
I asked them to restore 3 websites from backup to a new account ( where I was combining a couple accounts.) There was a technical glitch on their system so I just asked them to simply restore it the way it was and and they said 'no problem'. So when I deleted the current site and moved to another account to have them restore it, all that was restored was an EMPTY site. They said that is all they had, even though the site was live and running for several years, so no backup was to be found. I then had 3 sites with full training sites that were lost.
( not really lost since I had a backup at home from last year, but the site updates and content was lost since last year which meant tonnes of work...still trying to do btw)
So I moved hosts to Netfirms which is cheaper and seems like better service.
Oh ya. Get this. So Jodo shuts down my sites and my client sites while I am fighting this overage issue. Its like they know that if they hold us hostage with sites down, then I have to pay their huge overage costs to go LIVE again.
Nice try! I stood my ground and used my rights as a customer and simply took my losses and cancelled my account and moved.
I talked to my clients(friends) and they understood the situation and simply moved to another host themselves with their sites being down for 4 days ...thanks to Jodo.
I have never had such a bad experience and will try to let others in the hosting world know in the next couple weeks about these issues.
I even paid $17.50 for the last month which they shut down my sites. But now they deny receiving that payment today, saying it was not received and to pay again.
I sent a complaint to Paypal about this and to let them know that this was paid last week and the records show it.
happy hosting to all.