HostWay USA Reviews
HostWay USA : HostWay USA Reviews : They Make It Difficult To Leave
Jan 12, 2010 by Hidden (Hidden)
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to this review here We moved to GoDaddy because the support, price and dashboard feature are so much better than what Hostway offers. We weren't unhappy with Hostway, until we tried to move.
Our account moved from Valueweb to Hostway a number of years ago, to our surprise. But, the service worked, so we stayed.
Once we decided to move, we learned that our domain name was registered with someone we didn't know, Domain People. Trying to track down these folk ended up with multiple phone calls to a Vancouver, B.C. telno, which I ultimately discovered were be routed to BULGARIA, where the phone was being answered!!
When they insisted it would take 5 to 7 days to move the domain to GoDaddy as registrar, I got REAL nervous, and real serious. More phone calls finally got me in touch with a young man in Bulgaria who listened, and talked with someone higher up, and within an hour our domain was back in the U.S.A.
Domain People did what was right, our service was at GoDaddy and that would have been the end of the story, except....
A month after settling with Hostway and receiving an acknowledgement that our account was cancelled, Hostway began trying to collect for another months service claiming that the account was never cancelled, insisting they never sent the e-mail I received from them.
We had no complaint about Hostway for years, but, we never had any need to have contact with them.
My advice is FIRST find out where you domain is if you are with Hostway.
Second, compare GoDaddy prices to what you're paying to Hostway, we prepaid a multi-year service contract with GoDaddy for what we were paying Hostway for a single year, and the people at GoDaddy are a lot nicer.