HostWay USA Reviews
HostWay USA : HostWay USA Reviews : Hostway crashes in service and support
Sep 10, 2008 by Richard (Hidden)
Webhost can reply
to this review here I have 5 sites hosted by Hostway. I became acquainted with them when I took over as web guru for a site already hosted on their server. I was impressed with their service and support so I began migrating other clients to them.
In July of 2007, I was suddenly part of a scheme I did not recognize from my previous experience. I created a new site and opened a new account with Hostway. It took them a week to get my site set up, triple the usual time of two days. The number errors in billing and connectivity continued to grow. It was breathtaking in its scope. I convinced a customer service supervisor to give me 6 months free hosting.
Over the year I had little use for support, but the hold times had grown exponentially. In July 2008, I added a new domain, telling the client I had a relationship with this company, but that they were on probation. they screwed up so many things that this client ended up with 3 months free hosting. there was double billing, domain name confusion, a virtual blackout on support emails, long hold time and disconnects.
Recently Hostway swithched to a new control panel interface that had few new services, but deleted some expected ones like form scripts and blogs. The support people were poorly trained on this. Some of my sites are on the old system, some on the new. Support people get them confused and new people don't know the old, but still used, interface.
I had touted this company, helped it grow and now they were making me look foolish. I was having to lie to clients about delays because the excuse of Hostway's ineptitude was worn out. It just didn't seem believable anymore.
When the remedial free hosting runs out for my new client, I am moving all my clients to a new host. Even after that I will continue to alert my peers in any way possible to avoid this company until they get their act together. They have cost me time, money and caused me to lose face with the clients who trust me.
I am currently waiting for a reply to an email support request. It is the third try and the first two generated automated responses telling me the account I was inquiring about was closed. This third email was written 4 days ago. It appears the blackout on inconvenient support requests by longtime clients has returned.