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Incredible downhill slide in service
posted on Apr 29, 2008 by Abbagail KirkUser email:
Web site: Submitted but not made public
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Apr 29, 2008): Current customer
HostWay USA Web Hosting Plan used: GoldPlus
Customer support rating: 1
Webhost Technical quality rating: 2
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I have hosted websites on hostway for nearly 8 years. About a year ago began starting new sites with a different service because of decline in service (servers down, web stats disappearing from the file, etc.)
Left one site with Hostway because of the associated Mailman service. What a mistake! Haven't been able to access the account for over two days during a critical time, and can't get any help from technical support.
Confirmed during second of many phone calls (all of which started with a 30+ minute hold period) that they have changed their support vendor.
People answering phones now are nothing more than glorified secretaries who can't fix anything.
No response to web or email trouble tickets. One phone answerer said "oh, we haven't gotten to those."
Another one told me the mail server gets overloaded because of the number of users. I suggested that perhaps they needed fewer users. She laughed!
Too bad to see this company go downhill so fast so bad. I used to rave about them--despite the price--to everyone.