Reviews of HostWay USA
HostWay USA : User ReviewsWeb Host Site: http://www.hostway.com/
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HostWay USA web hosting plans listed at Best Host Ratings:
- Personal Linux Hosting
$8.95 / month, 150 MB Space, 10.0 GB transfer - Gold Linux
$13.95 / month, 600 MB Space, 50.0 GB transfer - Gold Windows
$17.95 / month, 600 MB Space, 50.0 GB transfer - Gold Plus Linux
$19.95 / month, 800 MB Space, 100.0 GB transfer - Gold Plus Windows
$26.95 / month, 600 MB Space, 50.0 GB transfer - Platinum Linux
$26.95 / month, 1200 MB Space, Unlimited transfer - Platinum Windows
$44.95 / month, 1200 MB Space, Unlimited transfer - WebSuccess Platinum Plus Linux
$44.95 / month, 2000 MB Space, Unlimited transfer - WebSuccess Platinum Plus Windows
$71.95 / month, 2000 MB Space, Unlimited transfer - WebSuccess Diamond Linux
$71.95 / month, 3000 MB Space, Unlimited transfer - WebSuccess Diamond Windows
$99.95 / month, 3000 MB Space, Unlimited transfer
HostWay USA average Uptime 99.910%
Based on 1105 days of uptime monitoring of 4 web sites hosted with HostWay USA
Click here for complete reliability report
Do not use Hostway
posted on Apr 20, 2008 by Peter StasUser email: Hidden
Web site: www.frederique-constant.com
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Apr 20, 2008): Current customer
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
We are encountering mind boggling experience with Hostway, terrible. Received two weeks ago message of their 'Abuse Department' that two of our databases were over limit. Responded immediately that we would move to our dedicated server, also via them. Then, without any notice, they removed all our databases, containing latest planning data of our customers. Since then, we have been on the phone with them for hours and they respond that we 'need to be patient'. However, they just do nothing, do not respond on emails, and even cut us off on telephone. What a terrible company!
Please see below some of the communication:
Sunday, April 20, ten days after problems started:
Content-type: text/html
Software error:
DBI->connect failed: Access denied for user: 'watches@grieg.siteprotect.com' (Using password: YES) at index2.cgi line 216
STILL NOTHING DONE
12.04.2008 09:53 You wrote:
> To rate the quality of our response, please go to https://sitecontrol.hostway.com/pas/...22132993560038
>
> Hello Peter,
>
> We do understand your frustrations and apologize for the inconvenience caused. We have submitted this issue to the appropriate department and our second level staff is currently working to resolve the issue. We assure you that this will be treated as a highest priority issue and we shall update you as soon as possible via ticket #12511374.
>
> Once again please accept our sincere apologies and we appreciate your co-operation in this matter.
>
>
>
>
>
>> Dear Support,
>>
>> Still no answer! Our customers cannot place orders, right after a two
>> week fair, normally quantities of watches representing hundreds of
>> thousands Swiss Francs.
>>
>> You send an email that databases are over limit and one day later
>> somebody disconnected our databases, destroying the most important
>> sales
>> week-end in year. Then, all I hear is that I should be patient. It is
>> unbelievable how Hostway treats us.
>>
>> We have hosting plans and dedicated server with Hostway for over 10
>> years. Does that not mean anything to you?
>>
>> Extremely disappointed and disturbed in Switzerland, Peter Stas
>>
>
>
> If you have any questions, please do not hesitate to contact us again.
>
> Sincerely,
> Roopali R.
> Hostway Support Staff
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Going Downhill
posted on Apr 14, 2008 by AnonymousUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Apr 14, 2008): Current customer
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 2
I have been with Hostway for over 5 years now. And they have consistently been getting worse each year. If your site has a fairly significant amount of traffic your users will experience delays of up to 30-60 seconds to get to your php pages. You can imagine where your traffic goes (that's right, bye bye), and that's what I'm going to do with Hostway. Their tech. support is slow to respond and often can't resolve the server problem, further they are reluctant to move you to a server that actually works. Further, they are ridiculously expensive. If they were $1/mo and I had little traffic, I would consider them, however they're not the choice if your business is at all dependent on the internet.
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Over charged for hosting services
posted on Dec 06, 2007 by Penny NoelUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: 1 year - 3 years
Date when last hosted by HostWay USA (as of Dec 06, 2007): Current customer
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 2
Webhost Technical quality rating: 6
HostWay USA Web hosting services Cost/Value rating: 5
Web hosting provider Overall rating: 2
I was doubled billed for the hosting service that I selected. When I called to complain, it took 3 calls and on hold each time to be told we will look into it and maybe issue a refund next week. I asked for contact information so I could check back on the progress and was told no.
I faxed them the bank statement showing 2 charges and they admit I only ordered one service but were not willing to say they would issue a refund.
I find this a very unprofessional way to handle your customers. The billing support person could not explain why it would take so long. No supervisor or manager willing to take the phone call.
This is not customer oriented service as they claim. I have filled a complaint with the BBB online.
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Easy to work with
posted on Nov 16, 2007 by LunaGraphicaUser email: Hidden
Web site: www.lunagraphica.com
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Nov 16, 2007): Current customer
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 10
Webhost Technical quality rating: 8
HostWay USA Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I've been working with Hostway since 1999 (and also sued other web hosting services). While it may be partly due to 'familiarity,' I find Hostway's management tools a features to be the best we've worked with. Sometimes support queues can be long (they are increasing staff to address that), but once you get someone on the phone they go out of their way to help you. I've even had Hostway support reps give me their personal e-mail addresses. I highly recommend Hostway.
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Atrocious Company
posted on Nov 14, 2007 by Brian O'ConnorUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Nov 14, 2007): Current customer
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 2
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 2
Problems:
FTP Servers do not work,and they do not know how to fix them.
Support operators have been dramatically worse, in th e past year.
Unauthorized charges to the credit card on account.
Support wait times routinely over 1 hour on hold.
I am stuck with these peopel as they billed one year in advance, without authorization. I would have moved already. Make sure you want to deal with the headaches mentioned above, before you pay them a cent.
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Atrocious Company
posted on Nov 14, 2007 by Brian O'ConnorUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Nov 14, 2007): Current customer
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 2
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 2
Problems:
FTP Servers do not work,and they do not know how to fix them.
Support operators have been dramatically worse, in th e past year.
Unauthorized charges to the credit card on account.
Support wait times routinely over 1 hour on hold.
I am stuck with these peopel as they billed one year in advance, without authorization. I would have moved already. Make sure you want to deal with the headaches mentioned above, before you pay them a cent.
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Hostway SUCKS BAD BAD BAD!!
posted on Nov 05, 2007 by Steve QuinnUser email: Hidden
Web site: n/a
Used the services of HostWay USA for: Hidden
Date when last hosted by HostWay USA (as of Nov 05, 2007): Hidden
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
I'm a web designer and have been using Hostway for myself and some of my clients for 5+ years. Starting in about Jan 2006 Hostway service has gotten SO BAD it has driven me to start moving my clients and myself to another provider.
*Service outages at least once a month
*20+ minute hold times for support are typical
*under-trained or just plain dumb support staff
*frequently phone support lines get overloaded to the piont that no calls can even go through
*more often than not support Q's sent via email go unanswered
To sum it up: Stay AWAY from Hostway. Hostway sucks! Hostway is incompitent. Hostway not worth the trouble!
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Hostway Sucks
posted on Oct 24, 2007 by Ron BUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: 1 year - 3 years
Date when last hosted by HostWay USA (as of Oct 24, 2007): N/A
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 1
HostWay USA Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
After three years of up and down service with Hostway, it as gone all down. When I notified them I wanted to change the nameservers of my website(to move to another host), they locked my account for more than a month. They told me I had to renew my domain registration for a year to unlock my account. They did not unlock my account, which was paid in full until I threatened to sue them.
Hostway stinks, don't ever give them your credit card number or register a domain name with them, you'll be sorry.
I'm with Lunarpages now, they are 1000% better than Hostway.
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48 hours offline
posted on Aug 21, 2007 by Stacey DunningUser email: Hidden
Web site: Hidden
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Aug 21, 2007): Current customer
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 1
Webhost Technical quality rating: 2
HostWay USA Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 2
what more needs to be said.. unbelievably poor response time to server problems. besthostrating.com shows that there were no down times this past weekend, but my site was totally out along with 100 others (so I was told).
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This webmaster is shopping for another host
posted on Mar 02, 2007 by JT DataworksUser email: Hidden
Web site: www.jtdataworks.com
Used the services of HostWay USA for: over 3 years
Date when last hosted by HostWay USA (as of Mar 02, 2007): Current customer
HostWay USA Web Hosting Plan used: Hidden
Customer support rating: 7
Webhost Technical quality rating: 10
HostWay USA Web hosting services Cost/Value rating: 6
Web hosting provider Overall rating: 8
I have been with Hostway for almost 4 years now and it has been a pretty good run. If they were competitive on pricing, I probably would stay.
Pros: Good infrastructure, good server speed, great functionality, great uptime, decent to good tech support, adequate billing support. They have a nice control panel, simple and intuitive that allows you to access all your domains and hosting accounts from a drop down menu. Even the basic hosting plan has some nice free add-ons like a blog, and a site builder for the do-it-yourselfer. The e-commerce cart is pretty good for a canned solution.
Cons: Pricing is not competitive. Also note that prices listed on this site are only if you pay a year in advance, and if you cancel, you do not get a refund for unused time. Prices are higher if you choose to pay on a monthly or quarterly basis. They also nickel and dime you for things that (I feel) should be included. It is extra for a referrer log, extra to add Urchin web stats, extra for sub domains, extra for clean mail plus... you get the idea. And the real dealbreaker for me is that they charge me $75 a year to be an "agent" and refer business to them! This fee cuts steeply into commissions earned and gives little incentive to stay. Talk about killing the goose that laid the golden egg. After looking at my last years Hostway statement, I realized I am probably better off moving myself and my clients to a better priced host.
So I'm shopping around.
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