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Horrible Tech Support
posted on Mar 18, 2008 by Chris NicholsUser email:
Web site: Submitted but not made public
Used the services of HostGator.com for: 1 year - 3 years
Date when last hosted by HostGator.com (as of Mar 18, 2008): N/A
HostGator.com Web Hosting Plan used: Elite Dedicated
Customer support rating: 5
Webhost Technical quality rating: 1
HostGator.com Web hosting services Cost/Value rating: 3
Web hosting provider Overall rating: 5
Uptime is about the only thing positive I can say about Hostgator. Twice I've upgraded to better servers and both times Hostgator took a week longer than they should have, and both times they screwed up my site on the old server and failed to propertly set up my new server.
Here is a transcript of our online chat log:
info: Please wait for a HostGator operator to respond.
info: A HostGator operator should be with you shortly! Thank you for your patience.
info: Welcome to HostGator Live Chat! You are now chatting with 'James Z.'
James Z.: Welcome to HostGator, how may I assist you?
Alan *****: I need to get ticket NER-2506442 resolved. It's now been 1 1/2 days and 8 days since you guys started transferring one website and one database from our old server to our new server. I need someone to fix the problem and confirm that it's fixed rather than just asking a question so that the time to respond starts over.
James Z.: You will need to wait for a reply it is still being processed.
Alan *****: The person fixing this problem will know if they fixed it, if they know what they're doing.
Alan *****: Asking me to try again, means they don't know how to fix it
James Z.: Is there anything else I can of for you.
Alan *****: Guess not
Every time we call they claim everything will be fixed in an hour and yet 9 days later, our server is still screwed up. We are now switching to godaddy because we have no other choice. If you have weeks on end to deal with incompetent people, sign up for hostgator.com.