Support is really awful. They are not trained or skilled to deal with technical support. They used to be very reliable hosting, excellent uptime for about nine months. However starting end of Feb 2008 they did some overnight server maintenance and everyone started having problems ever since then. I am contacting support on a daily basis, sites are always down, FTP and email down, customers complaining and HG tell me it's my ISP. So I have several third party site monitoring services put in place and another logging issues from another country and despite all these showing the server down frequently, HG won't acknowledge the problem, least of all resolve it. And they don't accept third party logs and they won't monitor themselves to look for issues. And unfortunately I'm not going to pay for reseller hosting for sites only HG can see. Three weeks and no resolution, I'm moving on.

They used to be really good, hence all the top hosting reviews, however, don't waste your time now. Customer and service and support has always been below average though.