HostForWeb Reviews
HostForWeb : HostForWeb Reviews : Worst Customer Support
Mar 08, 2008 by Rowan (Hidden)
Webhost can reply
to this review here No matter how attractive their prices are, their customer support has deteriorated in the past couple of years.
Their Live support only opens tickets, they never really helped us "Live". Their tickets get answered only the next day. Usually the answer is an unhelpful one liner and you have to exchange a few e-mails before they really look at an issue. Every time, a new person replies to your e-mail, so it makes you wonder if they are just passing the buck and noone really wants to start looking at the problem.
Their other departments (sales, billing) are also very unhelpful. They make you feel as if they pay for each letter they type out of their pocket, or as if their hands are so arthritic that it hurts to type more than a few words.
So, overall, I would NOT recommend HostForWeb until they have significantly improved their customer support / sales / billing and other departments. I do hope they will see this and act on this, as we're still with them and hope they will improve.