Fast2host : Fast2host Reviews : Crap in a crisis

Up until recently I have been very happy with fast2host. Performance is more than acceptable and everything has run so smoothly I’ve never had to contact support. This was until one Friday when parts of a particular site started to disappear. Whole folders and sub folders missing, gone. My customers do not have the access to remove them and I had not logged on to this site for months, what’s going on?? I know I’ll ask support to restore the missing from a backup, and worry about the reason later. This is their response.

Hi,

We have not deleted these files. I have checked the backup and there is no files in these folders.
When were there last checked?

Regards

Call closed. Apart from the shoddy English the call was closed, end of matter. I tried again to get a reason as to why this had happened but never got a response. I’m now backing up the sites myself as I do not trust their DR procedures.

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