1 and 1 Internet : 1 and 1 Internet Reviews : Terriable. No sytem admin on duty during weekend

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One of my client's vps down on Friday 7pm. Submitted ticket by phone and email at 7:30pm for server restart. Nobody touched it till 11pm. Call them again at 11:30pm, they said my ticket is still on the line. 18hrs later, called them, they said no sys admin works during weekend. 24x7 is only for customer service. Today is Sunday and my server is still down. Nobody can tell when can they reboot my VPS. Terriable!! I'm planning to move all of my servers from them in short future.

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