1 and 1 Internet Reviews
1 and 1 Internet : 1 and 1 Internet Reviews : Remember Due diligence
Oct 26, 2006 by Chris (Hidden)
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to this review here I love 1and1! I found them on a referrel because they offered a 3 year preview package. within the first 2 years I upgraded to the developer package, and have refereed over 100 customers to their site (where they are presently hosted to this day)
Their customer service is awesome, but when you call after hours its a race between england, germany and india as they are awake when we are sleeping.
I have read many of the reviews both here and for other hosting companies, and it seems that so many are quick to judge and point the finger. I just don't understand remarks like these!!!
SOMEONE PLEASE HEAD THIS ADVICE!!!!!
IF YOUR SITE IS BUSINESS MISSION CRITICAL DO NOT PURCHASE THE CHEAPEST POSSIBLE PACKAGE!
Hosts like 1and1 try to appease the masses, if you are paying more on another provider, be smart, find a package on 1and1 that closely matches your spending dollar for dollar, then compare the services.
If you need high reliability and functionality go to a higher package, they offer both managed and colocated as well.
When businesses cut corners then blame others for the lack of their own hindsight, it send a flacky message to cutomer.
A message to those who have downtimes and no response from 1and1. Read the freaking EULA, its all in there. Typically what happens is that you CREDIT CARD DATA needs to be UPDATED. Calling billing and ask them if the data is current.
I have experienced only 2 billing issues, both were my own, and each time, I calmly emailed them asking for assistance, they were more than happy to work with me thru both challenges.
1and 1 Tech support is priceless. I work for a fortune 500, as an IT manager, and inherited some gowdawfull hosts, we will be moving to 1and1 colocated in the upcoming fiscal year.
Hands down, I will stick with 1and1 for the thick and thin. I'm sick of runing to other hosts for one freakin feature that I probably wont use in the first place.
I even have friends coming to me now saying hey man can you host my site, cause the host I was on dissapeared, went under, ripped me off, etc etc etc.... My 30+ sites have been up and running smoothly for 4 years.
Best of luck in everyone's choices...
-Chris
Comments 3 >>
fern Dumas Said,
Feb 25, 2007 @ 00:58
1and1 Gestapoed 173 domains of mine off the Internet without just cause , the account is fully paid for. 1and 1 tried to collect money from me and to lock me into a contract but they backed off. The BETTER BUSINESS BUREAU rates 1and 1 as unsatisfactory. Because you are pleased with them , it does not mean you cannot show compassion for their victims, everyone who has not read the 15 page T&C and do not realize they are on auto renew and have waived their rights to almost everything including their Clams 2.1.7 (like oysters yeh ! )
Paul Mason Said,
Jul 04, 2007 @ 17:18
I would never trade with 1&1 again. Uploads take forever downloads often broken because of server downtime. 1&1 are shyte!
Brent Said,
1) search on their site for "cancel"
2) find a page saying that to cancel your account, go to https://cancel.1and1.com and follow the directions
3) Follow the link, follow the instructions and cancel your account
4) Discover that they will not acknowledge your cancellation and will provide no other way to cancel your account,
is it still the customer's fault? Should I hold off on "pointing the finger"? Is this a reasonable thing if the customer is using a cheap package? Exactly.
Sep 17, 2007 @ 16:31
So when you 1) search on their site for "cancel"
2) find a page saying that to cancel your account, go to https://cancel.1and1.com and follow the directions
3) Follow the link, follow the instructions and cancel your account
4) Discover that they will not acknowledge your cancellation and will provide no other way to cancel your account,
is it still the customer's fault? Should I hold off on "pointing the finger"? Is this a reasonable thing if the customer is using a cheap package? Exactly.