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1and1 is falling down
posted on Nov 13, 2008 by AndyUser email:
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: 1 year - 3 years
Date when last hosted by 1 and 1 Internet (as of Nov 13, 2008): Current customer
1 and 1 Internet Web Hosting Plan used: Developpers
Customer support rating: 10
Webhost Technical quality rating: 10
1 and 1 Internet Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 2
I'm used to be a loyal customer to 1and1 internet. But since their server crash and my long, extended experience with their technical support team based in the Philippines, I completely changed my mind about the quality of the service a started to migrate some 18 websites away from these guys.
Not only our major packages hosted on their servers went down for a week full, but on top, they have lost ALL the content of our web shell (files, databases, settings, etc.).
Support is ONLY made of "cut and paste" answer by incompetent personnel who barely speaks English.
The new CEO, Oliver Mauss, claimed in every interview I caught on the Internet that his 1and1 Internet corporate vision is based on strong customer service and support. The reality is completely the opposite: false advertising and poor, unreliable service.
The infrastructure is good, their web interface for general management do offer great flexibility and is quiet easy to use.
But if your website is playing a key role in your daily business activities, please note that you're business is at risk, great risk and the day you'll drown because of them, it's certainly not their tech. support who will pull you out of trouble.