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Not Ready for Business
posted on Oct 04, 2007 by Jack ElcikUser email:
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: 1 month - 3 months
Date when last hosted by 1 and 1 Internet (as of Oct 04, 2007): Current customer
1 and 1 Internet Web Hosting Plan used: $9.95 Month
Customer support rating: 10
Webhost Technical quality rating: 10
1 and 1 Internet Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 1
Don't use them for Moodle if you value your time or money. I tried for a 5 hour period to get help with the backup of a course. A bunch of ducks and gatekeepers with no interest in helping and no knowledge of the application made my life miserable. It was a server 500 error and the explainations I got ranged all over the place. I was told that supervisors were too busy to talk with me and that I could not talk directly to the technical staff that they agreed I needed to fix the problem. By the way I've been waiting for six hours for them to provide me a backup of my four courses because they thing that I as the administrator of the site should not have that ability. Two weeks ago I could do it. But then they don't know the difference between an SQL system backup and a Moodle course backup. And they didn't want to learn.