I have only had them for 1 1/2 months and I have had nothing but problems with them. The reps have no clue about computers or web themselves and they can hardly even speak English! I have been experiencing FTP issues where it will work and then just disconnect after a short time (20 mins or so) and then it will not let me reconnect for hours! If I can't FTP, I can't build me webpage. Then when they setup my clik n build app they set it up with THEIR admin privileges and I couldn't change ANY permissions. When I called them they said that it was a known problem (the permissions) and that their (lowsy) technicians were working on it. I told them to reverse the install. I installed the same (Joomla) application myself and everything (permissions) worked fine. I called to tell them the solution and they didnt want to hear it. They kept asking me if I had a PROBLEM?? What the heck?! You don't want to be embarassed by a regular joe who knows more about your darned product than you do?! These guys are the worst! I can't believe this! I have gotten twice the amount of support from Joomla than from 1and1 and I'm not even paying Joomla!