1And1 has lost us as a customer!
We suffered our second major outage this year and our site has been down a total of more than 60 hours in both January and February. It is obvious that 1and1 cannot adequately support their systems and customers. The 99.99% guaranteed uptime promise is an absolute lie.
I have had horrible experience with technical support. Waiting on phone hold for 30+ minutes, getting comical feedback from people who have no idea what to do except send an "email to the Admin dept", and pitiful slow response to the resolution of our problems. These are completely unacceptable business practices.
Advice: Pay a little more money and get a reliable service if your business Web presence is important to you at all. Our experience has cost us $$$ in lost business revenue.