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Serious Downtime
posted on Feb 28, 2007 by Disappointed ProfessionalUser email:
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: over 3 years
Date when last hosted by 1 and 1 Internet (as of Feb 28, 2007): Less than 3 months ago
1 and 1 Internet Web Hosting Plan used: Windows Shared
Customer support rating: 4
Webhost Technical quality rating: 4
1 and 1 Internet Web hosting services Cost/Value rating: 2
Web hosting provider Overall rating: 5
On several occasions this company broke my web hosting by doing stupid things like:
Setting file permissions on the server incorrectly so users couldn't view public pages without a username / password.
Switching out software I depend on with no warning, for example changing .NET 1.1 to 2.0 which again broke by website. Actually, they have done this one repeatedly, each time with no notice.
It would be one thing if I did something to break my site and had some downtime. That I could live with. But these guys broke my site and each time it took several days to bring it back up, even though the fix was trivial such as changing file permissions back, or changing configuration back to enable the site to function.
Support is polite, but ignorant and unable to give real information about issues and how to help. It takes many calls to get a problem resolved.
This is clearly a web hosting company that spends its money on advertising.
I strongly discourage anyone from using these guys unless they have basic static HTML pages ... nothing serious like dynamic pages, or databases. Also, be prepared for some serious downtime.