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Poor Customer Service
posted on Nov 27, 2006 by T. LafayetteUser email:
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: 1 year - 3 years
Date when last hosted by 1 and 1 Internet (as of Nov 27, 2006): Current customer
1 and 1 Internet Web Hosting Plan used:
Customer support rating: 1
Webhost Technical quality rating: 3
1 and 1 Internet Web hosting services Cost/Value rating: 7
Web hosting provider Overall rating: 1
I have been a customer of 1and1.com for at least 2 years. i currently have registered 44 domain registered with them and have referred at least 2 dozen of my friends and clients to them. I paid in advance for email service on many of my domains. I called customer service with a complaint about the interruption of my service today. The manager, Benjamin, told me to go screw myself and flatly stated that I could take my business elsewhere when I asked why service that were prepaid had been interrupted. I couldn't believe anyone managing customer service would have such a bad attitude about their customers. I will transfer all my business and recommend all those I have referred do the same.