1 and 1 Internet Review Reply
1 and 1 Internet Reviews : Reply to review
Please note that the form bellow is only for 1 and 1 Internet owner or
representatives. Replies submitted from others will not
be published on our site.
If you are a customer of 1 and 1 Internet you can submit your review here.
If you just wish to comment on this review, please use the comments form here
You are replying to the following user review:
Remember Due diligence
posted on Oct 26, 2006 by ChrisUser email:
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: over 3 years
Date when last hosted by 1 and 1 Internet (as of Oct 26, 2006): Current customer
1 and 1 Internet Web Hosting Plan used: Developers Package
Customer support rating: 9
Webhost Technical quality rating: 10
1 and 1 Internet Web hosting services Cost/Value rating: 10
Web hosting provider Overall rating: 10
I love 1and1! I found them on a referrel because they offered a 3 year preview package. within the first 2 years I upgraded to the developer package, and have refereed over 100 customers to their site (where they are presently hosted to this day)
Their customer service is awesome, but when you call after hours its a race between england, germany and india as they are awake when we are sleeping.
I have read many of the reviews both here and for other hosting companies, and it seems that so many are quick to judge and point the finger. I just don't understand remarks like these!!!
SOMEONE PLEASE HEAD THIS ADVICE!!!!!
IF YOUR SITE IS BUSINESS MISSION CRITICAL DO NOT PURCHASE THE CHEAPEST POSSIBLE PACKAGE!
Hosts like 1and1 try to appease the masses, if you are paying more on another provider, be smart, find a package on 1and1 that closely matches your spending dollar for dollar, then compare the services.
If you need high reliability and functionality go to a higher package, they offer both managed and colocated as well.
When businesses cut corners then blame others for the lack of their own hindsight, it send a flacky message to cutomer.
A message to those who have downtimes and no response from 1and1. Read the freaking EULA, its all in there. Typically what happens is that you CREDIT CARD DATA needs to be UPDATED. Calling billing and ask them if the data is current.
I have experienced only 2 billing issues, both were my own, and each time, I calmly emailed them asking for assistance, they were more than happy to work with me thru both challenges.
1and 1 Tech support is priceless. I work for a fortune 500, as an IT manager, and inherited some gowdawfull hosts, we will be moving to 1and1 colocated in the upcoming fiscal year.
Hands down, I will stick with 1and1 for the thick and thin. I'm sick of runing to other hosts for one freakin feature that I probably wont use in the first place.
I even have friends coming to me now saying hey man can you host my site, cause the host I was on dissapeared, went under, ripped me off, etc etc etc.... My 30+ sites have been up and running smoothly for 4 years.
Best of luck in everyone's choices...
-Chris