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The worst domain registrar ever...
posted on Aug 29, 2006 by J WilsonUser email:
Web site: Submitted but not made public
Used the services of 1 and 1 Internet for: 3 months - 1 year
Date when last hosted by 1 and 1 Internet (as of Aug 29, 2006): Current customer
1 and 1 Internet Web Hosting Plan used:
Customer support rating: 1
Webhost Technical quality rating: 1
1 and 1 Internet Web hosting services Cost/Value rating: 1
Web hosting provider Overall rating: 1
Prebilled for a domain a month ahead of renewal time, when I told them I was going to transfer and to reverse the charge I was told it was not possible. They refused to allow my domain to be transferred and now say I owe them for the domain and also a $19 late fee because I disputed the domain charge with my bank. They will not unlock my account so I can transfer this domain or any of my other domains until I pay for the year of the domain I don't want with them along with the $19 late fee. I've spoke with several supervisors and they have even informed me they have sent me to collections. This seems like it has to be illegal. I'll likely end up paying the $25.00 just to get my account unlocked and get out of this bad bad nightmare. I was with directnic and godaddy before this and have never, ever had this sort of experience.
[B]Take Action[/B]
If you've been screwed by 1and1, please file a complaint with the following organizations:
DC Area Better Business Bureau - [url]http://www.dc.bbb.org/report.html?national=Y&compid=1040770[/url]
United States Federal Trade Commission - [URL=https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01]https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01[/URL]
PA Attorney General's Office - [url]http://www.attorneygeneral.gov/complaints.aspx?id=451[/url]
ICANN/Internic - [url]http://reports.internic.net/cgi/registrars/problem-report.cgi[/url]
In most cases the company is listed as:
1 & 1 Internet Inc.
701 Lee Road, Ste 300
Chesterbrook, PA 19087
877-461-2631
Eventually these agencies which are geared towards consumer protection will recognize a trend and take appropriate action.