For the last few months I have noticed that their email service has been running very slowly... emails regularly take 40+ minutes, and sometimes even up to 6+ hours to be delivered!

Their technical support people seem totally uninterested... it seems that they have been outsourced to the Philippines some can barely speak English. Emails to their support people also go unanswered for days... perhaps they are getting delayed on the mail servers too!!! (Yes, sarcasam is the lowest form of wit!)

I have been a satisfied customer for several years, but will now have to switch to another hosting company. It seems that 1and1 have totally forgotten about customer service in their rush to cut costs.