I've had multiple website on 123Ehost for 5+ years. I was happy with them till about a year ago when the "upgraded" their service. Since, tech support has been slow, sometimes unresponsive. One call they were downright awfull. Their 24/7 claim is a ruse. They might respond in 24 hours. My bet is they they have oversold the server I'm on, and technically its an outdated small server. I know of one account they cut off with no forwarning, the owner was told it was using too much resources, but they didn't know how to give him server logs to backup their claim. I've recommended them in the past, stopped that six months ago and will be looking for a new host company when it's time to renew if not before.